Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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For technical help, please visit our Help site help.minecraft.net/hc/en-us. ^JR
If you don't have the transaction ID anymore, just provide as much safe information as you can. ^JR
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To see if this issue is locked to your device, please try installing the Java launcher and logging in on another computer. For more account-specific help, you can contact us here help.minecraft.net/hc/en-us/… and we will respond as soon as possible. I hope this helps!...
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While we're not able to comment on fixes potentially related to un-official Mojang products, you may find some helpful information on forums, as well as the community-run help page here minecraftirc.net/minecrafthe… ^SA
You may also purchase a Minecraft Java Edition pre-paid code from in-store and online retailers. I hope this helps! ^SA
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Use of a third-party websites or launchers in the past can cause issues authenticating into Mojang's servers with Minecraft Java Accounts. It's important to note that Minecraft Java Edition (PC) and Minecraft Pocket Edition (iOS) are separate account systems. ^SA
This kind of issue could be related to the use of a third-party launchers or websites. While we can't provide solutions to third-party launcher related issues, you may find helpful support at our community run help page here: minecraftirc.net/minecrafthe… ^SA
I'm sorry about that! Please contact us at our help page, and remember to attach a picture of your receipt from purchasing the minecoins, your gamertag (Microsoft / Xbox Live Account), and total amount of minecoins missing: help.minecraft.net/hc/en-us/… ^SA
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While this is most likely a temporary issue, please try closing your launcher, and logging fully out and back into your Mojang account. I hope this helps! ^SA
Please check that the emails aren't in your junk/spam folders. If the error persists, we may need to assist with account recovery. You can reach us here help.minecraft.net/hc/en-us/… with as much info about your account as possible (email/username/Transaction ID/etc) ^SA
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Please submit a request to us with an email you can access, and confirm as much info about your account as possible (email/username/transaction ID/purchase date/etc). You can contact us here help.minecraft.net/hc/en-us/… and we will assist as soon as possible. ^SA
I'm very sorry, but we're unable to estimate a wait time for responses. We're working through requests in the order received and will address your request as soon as we can. ^SA
Some payment methods like pre-paid credit cards won't work on the Minecraft website. You'll initially receive a pending charge, which isn't final unless you receive an email with a Transaction ID. For help resolving pending charges, we recommend reaching out to your ...
While this is most likely a temporary issue, please try logging fully out and back into your Mojang account in your Java Launcher. I hope this helps! ^SA
Please check that the emails aren't in your junk/spam folders. If this persists, we may need to assist with account recovery. You can reach us here help.minecraft.net/hc/en-us/… with as much info about your account as possible (email/username/game Transaction ID/etc...
I'm sorry, but we're unable to provide account-specific support here. We are working through player requests in the order received, and will address your issue as soon as possible. Thank you for your patience! ^SA
This is most likely a temporary issue, but please try force-closing/restarting your Minecraft game in your console, and try logging into your account at microsoft.live.com to ensure your Microsoft Live account hasn't been affected by multiple signin attempt...
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Sorry about the long delay you're experiencing! We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
Hi there! While we can't comment on any update schedule information, you're welcome to submit feedback/suggestions for Minecraft at the following link: feedback.minecraft.net/hc/en… ^SA
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