Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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While this is most likely a temporary issue, please try closing and re-opening your Realm as this can resolve issues with player being unable to join. I hope this helps! ^SA
Sorry about the long delay you're experiencing! We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
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This is most likely a temporary issue, but please try force-closing/restarting your Minecraft game in your console/PC, and try logging into your accounts at microsoft.live.com to ensure your accounts haven't been affected by multiple signin attempts. ^SA
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I'm sorry but we're unable to offer technical troubleshooting help here. You may be able to receive some more direct assistance from the Minecraft community-run help page here: minecraftirc.net/minecrafthe… I hope this helps! ^SA
Please check that the emails aren't in your junk/spam folders. If the error persists, we may need to assist with account recovery. You can reach us here help.minecraft.net/hc/en-us/… with as much info about your account as possible (email/username/Transaction ID/etc) ^SA
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Please check that the emails aren't in your junk/spam folders. If the error persists, we may need to assist with account recovery. You can reach us here help.minecraft.net/hc/en-us/… with as much info about your account as possible (email/username/Transaction ID/etc) ^SA
Unfortunately, all local Minecraft worlds are stored locally, and are not backed up to Mojang's servers. For any questions about Minecraft for Xbox, please reach Xbox Player Support here beta.support.xbox.com/contac… ^SA
If you have not received an email from Mojang containing a Transaction ID, this means the order has failed and we are not able to refund incomplete orders. We recommend contacting your bank to have any pending authorizations resolved. I hope this helps! ^SA
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Please check that the emails aren't in your junk/spam folders. If the error persists, we may need to assist with account recovery. You can reach us here help.minecraft.net/hc/en-us/… with as much info about your account as possible (email/username/Transaction ID/etc...
We're sorry for the trouble making a purchase! You may find some useful troubleshooting tips on the following help article: help.minecraft.net/hc/en-us/… I hope this helps! ^SA
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Sorry about the long delay you're experiencing! We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
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@Prettythangnr1 Please try force-closing and restarting your Minecraft app. If this doesn't work, please try restarting your phone, as well as logging out/in with your Microsoft (Xbox Live) account in your game settings. I hope this helps! ^SA
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Sorry about the long delay you're experiencing! We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
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We're sorry for the trouble making a Realms purchase! If you haven't received an email from Mojang confirming a Transaction ID - the order may be incomplete. Also, you can see some general payment troubleshooting tips here: help.minecraft.net/hc/en-us/… I hope this helps! ^SA
If you have not received an email from Mojang containing a Transaction ID, this means the order has failed and we are not able to refund incomplete orders. We recommend contacting your bank to have any pending authorizations resolved. I hope this helps! ^SA
We're sorry for the trouble adding parental consent to your account. You should be able to add parental consent by registering a credit card as outlined here help.minecraft.net/hc/en-us/… I hope this helps! ^SA
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If you have not received an email from Mojang containing a Transaction ID, this means the order has failed and we are not able to refund incomplete orders. We recommend contacting your bank to have any pending authorizations resolved. I hope this helps! ^SA
We have notified all players who were randomly chosen from beta participant signups via e-mail and provided access, and won't be adding more participants to the beta at this time. However, sign up for the beta here dungeons.minecraft.net/ in case another is set up.
While this is most likely a temporary issue, please try force-closing and restarting your Minecraft app. If this doesn't work, please try restarting your phone, as well as logging out/in with your Microsoft (Xbox Live) account in your game settings. I hope this he...
1
Please check that the emails aren't in your junk/spam folders. If the error persists, we may need to assist with account recovery. You can reach us here help.minecraft.net/hc/en-us/… with as much info about your account as possible (email/username/Transaction ID/etc...