Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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While we're unable to process Realms refund requests here, please send us an email at help.minecraft.net/hc/en-us/… and we will assist as soon as possible. Please remember to attach your Transaction ID for quicker help. ^SA
Because Minecraft Java and Windows are two separate accounts/games, they cannot be exchanged. For help with a refund for Minecraft Windows 10 Edition, please visit Xbox Player Support here: beta.support.xbox.com/contac… I hope this helps! ^SA
The Transaction ID that matches your original Minecraft purchase will have been sent in an email from noreply@mojang.com. I hope this helps! ^SA
Please submit a request to us with an email you can access, and confirm as much info about your account as possible (email/username/transaction ID/purchase date/etc). You can contact us here help.minecraft.net/hc/en-us/… and we will assist as soon as possible. ^SA
Sorry about the long delay you're experiencing hearing from us! We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
Hi there! While we can't comment on any update schedule information, you're welcome to submit feedback/suggestions for Minecraft at the following link: feedback.minecraft.net/hc/en… ^SA
Some payment methods, like pre-paid credit cards will not work on the Minecraft website. You'll initially receive a pending charge, but this won't finalize until you receive an email with a Transaction ID. For more information visit: help.minecraft.net/hc/en-us/… ^SA
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This is most likely a temporary issue, but please try force-closing/restarting your Minecraft game in your console, and try logging into your account at microsoft.live.com to ensure your Microsoft Live account hasn't been affected by multiple signin attem...
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We have notified all players who were randomly chosen from beta participant signups via e-mail and provided access, and won't be adding more participants to the beta at this time. However, sign up for the beta here dungeons.minecraft.net/ in case another is se...
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While we're unable to process refund requests here, please send us an email at help.minecraft.net/hc/en-us/… and we will assist as soon as possible. Please remember to attach your Transaction ID for quicker help. ^SA
We're sorry for the trouble with Minecraft on Nintendo Switch. Please try force-closing and re-opening your game in your console's settings, and for additional questions you can reach Nintendo Support here nintendo.co.jp/support/inqui… ^SA
We're sorry, but we are unable to support setting up or troubleshooting custom Minecraft servers. If you haven't owned a Realm before and you'd like to get started with a 30-day Realms trial, you can log in here my.minecraft.net/en-us/profi… ^SA
If your son's account has not yet owned a Realm, you can start a 30-day Realms Free Trial with the account to enable him and 10 of his friends to connect and meet in an online Minecraft world. You can see more about Realms by logging in here ...
If you suspect your Minecraft account's security has been compromised, please contact us at the link below and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.) help.minecraft.net/hc/en-us/… ^SA
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Please try logging out and in from your Microsoft (Xbox Live) Account within the game settings, as well as force-closing and restarting the game application. I hope this helps! ^SA
It sounds like we may need to help you with account recovery. Please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
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For questions about the Playstation editions of the game, please contact Playstation Support. You can reach their Twitter here nitter.vloup.ch/AskPlayStation or contact them here playstation.com/support. You can see FAQ about the PS4 Edition here help.minecraft.net/hc/en-us/… ^SA
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While we can't help with account-specific issues here, you can reach us at the link below, and provide as much account information as possible (username/email/Transaction ID/purchase date/etc): help.minecraft.net/hc/en-us/… and we'll respond as soon as possible ^SA
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JR
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Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^JR