We apologize for the inconvenience. The team is currently working on a fix that we hope to have out to everyone as soon as possible. Thank you for your patience while we work on the solution!
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience!
The problem you've described sounds like a temporary issue and should have been resolved now. Please send us an email at help.minecraft.net/hc/en-us/… and we will assist if this is still an issue.