Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Sorry about the long delay you're experiencing! We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
While we can't help with account-specific issues here, you can reach us at the link below, and provide as much account information as possible (username/email/Transaction ID/purchase date/etc): help.minecraft.net/hc/en-us/… and we'll respond as soon as possible ^SA
I'm sorry for the trouble renewing your Realm. If your previous Realm has expired, you should be able to download your last saved world data from there and upload it to a new subscription. I hope this helps! ^SA
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Minecraft Dungeons will not work on the Java Launcher. Two different versions are being released both on PC in the Windows Store, and on Xbox One. You can see more about the game here help.minecraft.net/hc/en-us/… ^SA
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If you're experiencing bugs with the Minecraft Dungeons beta, you can submit a report here bugs.mojang.com/ or reach out to Xbox Player Support here beta.support.xbox.com/contac… I hope this helps! ^SA
Hi there! While we can't comment on any update or content schedule information, you're welcome to submit feedback/suggestions for Minecraft at the following link: feedback.minecraft.net/hc/en… ^SA
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While we can't help with account-specific issues here, you can reach us at the link below, and provide as much account information as possible (username/email/Transaction ID/purchase date/etc): help.minecraft.net/hc/en-us/… and we'll respond as soon as possible ^SA
Please submit a request to us with an email you can access, and confirm as much info about your account as possible (email/username/transaction ID/purchase date/etc). You can contact us here help.minecraft.net/hc/en-us/… and we will assist as soon as possible. ^SA
For questions about the Playstation editions of the game, please contact Playstation Support. You can reach their Twitter here nitter.vloup.ch/AskPlayStation or contact them here playstation.com/support. You can see FAQ about the PS4 Edition here help.minecraft.net/hc/en-us/…...
Our developers will continue working through feedback requests in the order received, and they appreciate your feedback! Thank you for your continued patience. ^SA
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Unfortunately, it is not possible to start a free Realms trial without registering a credit card. ^SA
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We're sorry to hear about this. While this is most likely a temporary issue, please try logging out and into your Minecraft account within your game launcher. We hope everything is up and running again soon! ^SA
Please check that the password reset emails aren't in your junk/spam folders. If the error persists, you can reach us here help.minecraft.net/hc/en-us/… with as much info about your account as possible (email/username/Transaction ID/etc) ^SA
If you suspect your Minecraft account was compromised, please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
Because private servers are run by their administrators and not by Mojang, we are unable to answer any questions regarding individual servers. ^SA
It sounds like we may need to help you with account recovery. Please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
If you may have entered your login information to a third-party launcher or website in the past, this could be causing the issue. While we cannot provide support for issues related to unofficial Minecraft products, you may find more hands-on help here ...
Sorry about the long delay you're experiencing! We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
1
It's possible this is a temporary issue, however you may contact Xbox Player Support for possible troubleshooting tips for online play here beta.support.xbox.com/contac… ^SA
It's possible this is a temporary issue and could be resolved in time, but unfortunately we cannot provide updates on this. You can see more about the Playstation Edition at our help page here help.minecraft.net/hc/en-us/… ^SA