Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Sorry about the long delay you're experiencing! We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
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I'm very sorry, but because Mojang does not store your local world data, we cannot assist with world recovery. You can see our article about world backup here: help.minecraft.net/hc/en-us/… I hope this helps! ^SA
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Because the PC and Nintendo Switch versions are separate games, Minecraft Bedrock Edition cannot be transferred between accounts. If you need to request a refund for Windows 10 Edition, please contact Xbox Player Support here beta.support.xbox.com/contac… ^SA
While this is most likely a temporary issue, please also try restarting your phone itself, and clearing any other in-use applications. I hope this helps! ^SA
This kind of issue could be related to the use of a third-party launchers or websites. While we can't provide solutions to third-party launcher related issues, you may find helpful support at our community run help page here: minecraftirc.net/minecrafthe… ^SA
While we can't make exceptions to the 30-day username change rule, your name is held the extra 7 days just for your account. You can see more about this here help.minecraft.net/hc/en-us/… I hope this helps! ^SA
If you're having trouble with the PC Edition of Bedrock, you can contact Xbox Player Support here beta.support.xbox.com/contac… Please be sure to confirm the email and gamertag used to purchase the game. I hope this helps! ^SA
Please try restarting your Minecraft application, as well as logging out and back in to your Microsoft Accounts in-game. Additionally, you may log into your Microsoft Live account separately, or download and log into your Microsoft Account in the Xbox Live app. ^SA
If you think you've found a bug, you can submit reports for all versions of Minecraft here bugs.mojang.com/ so our developers can take a look! ^SA
If you've found a bug, you can submit reports for all versions of Minecraft here bugs.mojang.com/ so our developers can take a look! ^SA
Thank you for sharing your ideas about the continuing development of Minecraft! If you'd like to submit an official suggestion, please visit feedback.minecraft.net/hc/en… ^SA
This is most likely a temporary issue and should be resolved very soon. If the issue persists, you can report a bug here: bugs.mojang.com/ ^SA
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@BrazilianIronic If you have not owned a Realm before, you should be able to access the 30-day free trial for Realms by logging into your Minecraft account here my.minecraft.net/en-us/profi… I hope this helps! ^SA
Please check that the emails aren't in your junk/spam folders. If the error persists, we may need to assist with account recovery. You can reach us here help.minecraft.net/hc/en-us/… with as much info about your account as possible (email/username/Transaction ID/etc) ^SA
I'm sorry, but we're not able to make exceptions to the 30-day username change rule. We recommend using a strong password, security questions and avoiding 3rd-party websites. You can see more about the username rules here help.minecraft.net/hc/en-us/… I hope this helps!...
You might also try downloading the Xbox Live app, and signing in there, as well as fully restarting your device. ^SA
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@Javi1O2 It sounds like we may need to help you with account recovery. Please contact us with your current email, and provide as much information about your account as possible here (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
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For more information about the Minecraft Beta, please take a look at our help article here: help.minecraft.net/hc/en-us/… ^SA
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Please check that the emails aren't in your junk/spam folders. If the error persists, we may need to assist with account recovery. You can reach us here help.minecraft.net/hc/en-us/… with as much info about your account as possible (email/username/Transaction ID/etc) ^SA
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I'm sorry about that! Please contact us at our help page, and remember to attach a picture of the receipt from purchasing the content, as well as confirming the related email and your gamertag: help.minecraft.net/hc/en-us/… and we will help as soon as possible ^SA
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