Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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I'm sorry that didn't work. Unfortunately we're unable to offer technical troubleshooting help here, but you may be able to receive some more direct assistance from the Minecraft community-run help page here: minecraftirc.net/minecrafthe… I hope this helps! ^SA
If you haven't received an email from Mojang confirming a Transaction ID for the previous purchases. The orders are most likely in-complete, and we're unable to refund incomplete orders. We'd recommend contacting your bank to resolve the pending transactions. ^SA
While we can't help with account-specific issues here, you can reach us at the link below, and provide as much account information as possible (username/email/Transaction ID/purchase date/etc): help.minecraft.net/hc/en-us/… and we'll respond as soon as possible ^SA
If you've already pre-ordered the game, you should have access to Minecraft Dungeons on the day of release. For any additional questions about Minecraft Dungeons, you can contact Player Support here beta.support.xbox.com/contac… and see the FAQ here help.minecraft.net/hc/en-us/… ^SA
I'm sorry, but we're not able to make exceptions to the 30-day username change rule. We recommend using a strong password, security questions and avoiding 3rd-party websites. You can see more about the username rules here help.minecraft.net/hc/en-us/… I hope this help...
Please submit a request to us with an email you can access, and confirm as much info about your account as possible (possible email/username/transaction ID/purchase date/etc). You can contact us here help.minecraft.net/hc/en-us/… and we will assist as soon as possible. ^SA
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Thank you for sharing your ideas about the continuing development of Minecraft! If you'd like to submit an official suggestion, please visit feedback.minecraft.net/hc/en… ^SA
I'm sorry, but we're not able to make exceptions to the 30-day username change rule. We recommend using a strong password, security questions and avoiding 3rd-party websites. You can see more about the username rules here help.minecraft.net/hc/en-us/… I hope this helps! ^SA
I'm very sorry for providing an inappropriate response, you can also see a bug report related to this issue here bugs.mojang.com/browse/MCPE-… and reach Playstation Support here playstation.com/support ^SA
Please try force-closing and restarting your Minecraft game in your PS4, as well as logging out and back into your Microsoft (Xbox Live) Account within the game settings. I hope this helps! ^SA
While we can't help with account-specific issues here, you can reach us at the link below, and provide as much account information as possible (username/email/Transaction ID/purchase date/etc): help.minecraft.net/hc/en-us/… and we'll respond as soon as possible ^SA
Please try purchasing the game in another browser, or a private tab, and remember that pre-paid VISA cards and gift cards won't work on the Minecraft website. You can see more info about making a purchase here help.minecraft.net/hc/en-us/… ^SA
It sounds like we may need to help you with account recovery. Please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
If you can't recover your Transaction ID, please contact us at the link below, and provide as much information about your account as possible (username, email, birth date, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
Please submit a request to us with an email you can access, and confirm as much info about your account as possible (email/username/transaction ID/purchase date/etc). You can contact us here help.minecraft.net/hc/en-us/… and we will assist as soon as possible. ^SA
Please try restarting your game application, as well as log out and back into your Microsoft (Xbox Live) Account in your game's settings. I hope this helps! ^SA
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You can see more information about Minecraft PS4 Edition here help.minecraft.net/hc/en-us/… But we'd recommend contacting Xbox Support here beta.support.xbox.com/contac… for assistance with possibly updating your Microsoft (Xbox Live) Account in your game. I hope this helps! ^SA
Please try force-closing and restarting your Minecraft game in your PS4, as well as logging out and back into your Microsoft (Xbox Live) Account within the game settings. I hope this helps! ^SA
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