Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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I'm very sorry, but we're unable to re-issue limited edition items such as capes, or create custom capes per request. ^SA
Please check that the emails aren't in your junk/spam folders. If the error persists, we may need to assist with account recovery. You can reach us here help.minecraft.net/hc/en-us/… with as much info about your account as possible (email/username/Transaction ID/etc) ^SA
Please try force-closing and restarting your Minecraft app. If this doesn't work, please try restarting your phone, as well as logging out/in with your Microsoft (Xbox Live) account in your game settings. I hope this helps! ^SA
For questions about the Playstation editions of the game, please contact Playstation Support. You can reach their Twitter here nitter.vloup.ch/AskPlayStation or contact them here playstation.com/support. You can see FAQ about the PS4 Edition here ...
Please try force-closing and restarting your Minecraft app. If this doesn't work, please try restarting your phone, as well as logging out/in with your Microsoft (Xbox Live) account in your game settings. I hope this helps! ^SA
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We're sorry for the trouble making a purchase! You may find some useful troubleshooting tips on the following help article: help.minecraft.net/hc/en-us/… Additionally, you might try using a different web browser or a private tab. I hope this helps! ^SA
If you have not received an email from Mojang containing a Transaction ID, this means the order has failed and we are not able to refund incomplete orders. We recommend contacting your bank to have any pending authorizations resolved. I hope this helps! ^SA
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I'm very sorry, but we're unable to estimate a wait time for responses. We're working through requests in the order received and will address your request as soon as we can. ^SA
I'm sorry, but we're unable to make exceptions to the 30 day wait for username changes, After 30 days have passed, you can update your name here: account.mojang.com/me/settin… and you can read more about username changes here: help.minecraft.net/hc/en-us/… I hope this helps! ^SA
For help with an Xbox Live (Microsoft) Account related to a Minecraft Windows 10 code, please reach out to Xbox Player Support here: beta.support.xbox.com/contac… I hope this helps! ^SA
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Please submit a request to us with an email you can access, and confirm as much info about your account as possible (possible email/username/transaction ID/purchase date/etc). You can contact us here help.minecraft.net/hc/en-us/… and we will assist as soon as possib...
I'm sorry, but we're unable to make exceptions to the 30 day wait for username changes, After 30 days have passed, you can update your name here: account.mojang.com/me/settin… and you can read more about username changes here: help.minecraft.net/hc/en-us/… I hope this helps! ^SA
We're sorry for the trouble making a purchase! You may find some useful troubleshooting tips on the following help article: help.minecraft.net/hc/en-us/… I hope this helps! ^SA
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While this could be a temporary issue, please try force-closing and restarting your game client. I hope this helps! ^SA
Please submit a request to us with an email you can access, and confirm as much info about your account as possible (email/username/transaction ID/purchase date/etc). You can contact us here help.minecraft.net/hc/en-us/… and we will assist as soon as possible. ^SA
While we're unable to process refund requests here, please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Please remember to attach your Transaction ID for quicker help. ^SA
This could be a temporary issue, but we'd recommend restarting the game as well as your computer. I hope this helps! ^SA
Please submit a request to us with an email you can access, and confirm as much info about your account as possible (email/username/transaction ID/purchase date/etc). You can contact us here help.minecraft.net/hc/en-us/… and we will assist as soon as possible. ^SA