Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
- Tweets 241,574
- Following 100
- Followers 478,619
- Likes 43
While we can't help with account-specific issues here, you can reach us at the link below, and provide as much account information as possible (username/email/Transaction ID/purchase date/etc): help.minecraft.net/hc/en-us/… and we'll respond as soon as possible ^SA
I'm very sorry, but because Mojang does not store your local world data, we cannot assist with world recovery. You can see our article about world backup here: help.minecraft.net/hc/en-us/… I hope this helps! ^SA
Please try force-closing and restarting the app, restarting your device, and logging out and back into your Microsoft (Xbox Live) Account in the game settings. I hope this helps! ^SA
1
We'd recommend using a strong password with upper/lower case characters, numbers and symbols. You can also add security challenge questions to your account. Finally, we recommend never entering your account credentials into third party launchers and websites. ^SA
1
@DLD_Production Based on the FAQ "Minecraft Dungeons will release digitally on Xbox One, Windows, Nintendo Switch, and PlayStation 4 on May 26, 2020." Hopefully, as the game grows more platforms will join in :). Minecraft Dungeons FAQ here: help.minecraft.net/hc/en-us/…
1
For help recovering an old Minecraft account you can't access, please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
While this is most likely a temporary issue, please try force-closing and re-opening your game. You may also want to try downloading the Xbox Live app and logging in once as well. I hope this helps! ^SA
Sorry about the long delay you're experiencing! We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
1
Because Minecraft Dungeons will run on a different account system than Minecraft Java, you won't be able to purchase the game with a Mojang account. You can see more info here help.minecraft.net/hc/en-us/… I hope this helps! ^SA
I'm sorry to hear about that! If you're playing on a PC, please make sure your Operating System and video card drivers are up to date. You can find more information at the following link: help.minecraft.net/hc/en-us/… ^SA
1
@chirpychapperJr If you think you've found a bug, you can submit bug reports for all versions of Minecraft here bugs.mojang.com/ so our developers can take a look. ^SA
Thank you for sharing your ideas about the continuing development of Minecraft! If you'd like to submit an official suggestion, please visit feedback.minecraft.net/hc/en… ^SA
If you have not received an email from Mojang containing a Transaction ID, this means the order has failed and we are not able to refund incomplete orders. We recommend contacting your bank to have any pending authorizations resolved. I hope this helps! ^SA
1
Please check that the emails aren't in your junk/spam folders. If the error persists, we may need to assist with account recovery. You can reach us here help.minecraft.net/hc/en-us/… with as much info about your account as possible (email/username/Transaction ID/etc) ^SA
For help recovering an old Minecraft account you can't access, please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
This is most likely a temporary issue, however if you happen to be using a VPN this can cause login related problems. I hope this helps! ^SA
For questions about the Xbox edition of the game, please visit nitter.vloup.ch/xboxsupport or support.xbox.com. ^SA
While we are not able to comment on update or patch schedule information, you can submit your feedback for Minecraft here feedback.minecraft.net/hc/en… so our developers can have a look. ^SA
@dartboardrew69 Please try restarting your Minecraft application, as well as logging out and back in to your Microsoft Accounts in-game. Additionally, you may log into your Microsoft Live account separately, or download and log into your Microsoft Account in the Xbox Live app....