Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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This is most likely a temporary issue, but please try downloading the Xbox Live app and logging into your Microsoft (Xbox Live) Account, and then signing out/in from your Microsoft Account in your game's settings. I hope this helps! ^SA
For Minecraft Playstation Edition, force-closing the game and re-opening it can help. For more support for Minecraft Playstation Edition, you can reach Playstation Support here playstation.com/support I hope this helps! ^SA
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Force-closing and restarting your Minecraft application could help, and you can reach Playstation Support for more help here playstation.com/support I hope this helps! ^SA
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Thank you for sharing your ideas about the continuing development of Minecraft! If you'd like to submit an official suggestion, please visit feedback.minecraft.net/hc/en… ^SA
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Unfortunately we cannot troubleshoot Minecraft Dungeons beta access problems, and won't be adding more participants to the beta at this time. However, you can sign up again here dungeons.minecraft.net/ in case another is set up. ^SA
I'm sorry that didn't work. Please contact us at our help page, and remember to attach a picture of your receipt from purchasing the minecoins, your gamertag (Microsoft / Xbox Live Account), and all the missing content/packs: help.minecraft.net/hc/en-us/… ^SA
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Sorry about the long delay you're experiencing! We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
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Please check that the security question reset emails aren't in your junk/spam folders. For reference, the reset email will come from the address "noreply@mojang.com" I hope this helps! ^SA
Please submit a request to us with an email you can access, and confirm as much info about your account as possible (email/username/transaction ID/purchase date/etc). You can contact us here help.minecraft.net/hc/en-us/… and we will assist as soon as possible. ^SA
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Please submit a request to us with an email you can access, and confirm as much info about your account as possible (email/username/transaction ID/purchase date/etc). You can contact us here help.minecraft.net/hc/en-us/… and we will assist as soon as possible. ^SA
Thank you for sharing your ideas about the continuing development of Minecraft! If you'd like to submit an official suggestion, please visit feedback.minecraft.net/hc/en… ^SA
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Thanks for this information. The webpage works from our side, can you try accessing the content from a PC or Mac?
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I recommend trying to purchase Minecraft from a different device, and if that doesn't work, a different web browser :).
While we're unable to process refund requests here, please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Please remember to attach your Transaction ID for quicker help. ^SA
I'm sorry but we're unable to offer technical troubleshooting help here. You may be able to receive some more direct assistance from the Minecraft community-run help page here: minecraftirc.net/minecrafthe… I hope this helps! ^SA
If you have not received an email from Mojang containing a Transaction ID, this means the order has failed and we are not able to refund incomplete orders. We recommend contacting your bank to have any pending authorizations resolved. I hope this helps! ^SA
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@oblib2005 While we can't help with account-specific issues here, you can reach us at the link below, and provide as much account information as possible (username/email/Transaction ID/purchase date/etc): help.minecraft.net/hc/en-us/… and we'll respond as soon as possible ^SA