Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Please sign into the same Microsoft account you originally redeemed the game with in the Microsoft store. If you need further support, we recommend contacting Xbox Player Support here beta.support.xbox.com/contac… I hope this helps! ^SA
For help recovering an old Minecraft account you can't access, please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
@IncognitoDamian Sorry about the long delay you're experiencing! We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
I'm sorry but we're not able to provide support for manually updating usernames, or revoke usernames from existing accounts. ^SA
Please submit a request to us with an email you can access, and confirm as much info about your account as possible (email/username/transaction ID/purchase date/etc). You can contact us here help.minecraft.net/hc/en-us/… and we will assist as soon as possible. ^SA
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Please try recovering access to your account email to update the password/email and get signed back in. If you need more help with account recovery, you can contact us here help.minecraft.net/hc/en-us/… and we'll assist as soon as possible. ^SA
I'm very sorry, but we're unable to provide technical troubleshooting support for corrupted world data. If your world is on a Realm, you can revert to a previous backup, and you can see our article about world backup here: help.minecraft.net/hc/en-us/… ^SA
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While we can't help with account-specific issues here, you can reach us at the link below, and provide as much account information as possible (username/email/Transaction ID/purchase date/etc): help.minecraft.net/hc/en-us/… and we'll respond as soon as possible ^SA
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For Minecraft Pocket Edition (Android) refund inquiries, please send us a copy of your receipt for the game in a support request here help.minecraft.net/hc/en-us/… and we'll assist as soon as we can. I hope this helps! ^SA
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For questions about the Xbox edition of the game, please visit nitter.vloup.ch/xboxsupport or support.xbox.com. ^SA
For help recovering a Minecraft account you can't access, please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
For questions about the Xbox edition of the game, please visit nitter.vloup.ch/xboxsupport or support.xbox.com. ^SA
Sorry about the long delay you're experiencing! We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
Thank you for sharing your ideas about the continuing development of Minecraft! If you'd like to submit an official suggestion, please visit feedback.minecraft.net/hc/en…. ^SA
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We're sorry for the trouble making a purchase! You may find some useful troubleshooting tips on the following help article: help.minecraft.net/hc/en-us/… I hope this helps! ^SA
Please try logging out and into your Mojang account in the game launcher, as this can help with server connection issues. I hope this helps! ^SA
We're sorry for the trouble making a purchase! You may find some useful troubleshooting tips on the following help article: help.minecraft.net/hc/en-us/… I hope this helps! ^SA
Please try force-closing and reopening your game application. You can see more about the Minecraft Beta here: help.minecraft.net/hc/en-us/… I hope this helps! ^SA
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