Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Sorry about the long delay you're experiencing! We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
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We have notified all players who were randomly chosen from beta participant signups via e-mail and provided access, and won't be adding more participants to the beta at this time. However, sign up for the beta here dungeons.minecraft.net/ in case another is set up.
If you've purchased Java Edition, please log into this link to download the game: minecraft.net/en-us/download… If you've purchased Windows 10 Edition, you can log into your Microsoft account and download the game from the Microsoft store. I hope this helps! ^SA
@Ricodani_01 Please try force-closing and restarting your game application. I hope this helps! ^SA
For questions about the Playstation editions of the game, please contact Playstation Support. You can reach their Twitter here nitter.vloup.ch/AskPlayStation or contact them here playstation.com/support. ^SA
For questions about the Playstation editions of the game, please contact Playstation Support. You can reach their Twitter here nitter.vloup.ch/AskPlayStation or contact them here playstation.com/support. ^SA
Thank you for sharing your ideas about the continuing development of Minecraft! If you'd like to submit an official suggestion, please visit feedback.minecraft.net/hc/en…. ^SA
Sorry about the long delay you're experiencing! We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
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Please try restarting your game application, as well as logging out and into your Microsoft (Xbox Live) Account within the game settings. I hope this helps! ^SA
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Because Minecraft for Windows 10 works with your Microsoft (Xbox Live) Account, please verify your friend has synced their account with their game in the settings. I hope this helps! ^SA
@Salveur_ It sounds like we may need to help you with account recovery. Please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
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It sounds like we may need to help you with account recovery. Please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
@n4HnerEPZkf29ve Please try force-closing and restarting the game application, and then logging out and in from your Microsoft (Xbox Live) Account within the game settings. I hope this helps! ^SA
If you have not received an email from Mojang containing a Transaction ID, this means the order has failed and we are not able to refund incomplete orders. We recommend contacting your bank to have any pending authorizations resolved. I hope this helps! ^SA
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We're sorry for the trouble making a purchase! You may find some useful troubleshooting tips on the following help article: help.minecraft.net/hc/en-us/… I hope this helps! ^SA
@AidanHopking It sounds like we may need to help you with account recovery. Please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
Please check that the emails aren't in your junk/spam folders. If the error persists, we may need to assist with account recovery. You can reach us here help.minecraft.net/hc/en-us/… with as much info about your account as possible (email/username/Transaction ID/etc) ^SA
I'm very sorry, but because Mojang does not store your local world data, we cannot assist with world recovery. However, we'd recommend contacting Xbox Player Support here beta.support.xbox.com/contac… I hope this helps. ^SA
We have notified all players who were randomly chosen from beta participant signups via e-mail and provided access, and won't be adding more participants to the beta at this time. However, sign up for the beta here dungeons.minecraft.net/ in case another is set up.
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We're sorry for the trouble making a purchase! You may find some useful troubleshooting tips on the following help article: help.minecraft.net/hc/en-us/… I hope this helps! ^SA
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