Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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This could be related to the use of a third-party launcher in the past. While we can't provide solutions to third-party launcher related issues, you may find helpful support at our community run help page here: minecraftirc.net/minecrafthe… ^SA
Please try signing out and back into your Mojang account in the game launcher. I hope this helps! ^SA
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Please check the online privacy settings for your account and verify that it's set to Adult. You can also see our article about adding parental consent to accounts here: help.minecraft.net/hc/en-us/… I hope this helps! ^SA
Because Minecraft for Windows 10 works with your Microsoft/Xbox Live account, downloading the Xbox app to your PC from the Microsoft Store and restarting Minecraft could fix the issue. If this doesn't work, you can reach Xbox Live Support here ...
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Hi there! While we can't comment on any update schedule information, you're welcome to submit feedback/suggestions for Minecraft at the following link: feedback.minecraft.net/hc/en…. ^SA
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Please try logging out and in from your Microsoft (Xbox Live) Account within the game settings, as well as force-closing and restarting the game application. I hope this helps! ^SA
I'm sorry we can't give a clear answer on this but it doesn't hurt to try! Both Editions use your Microsoft (Xbox Live) Account, but they are technically different versions, so it may be possible to play both Editions at the same time. I hope this helps! ^SA
For questions about the Playstation editions of the game, please contact Playstation Support. You can reach their Twitter here nitter.vloup.ch/AskPlayStation or contact them here playstation.com/support. ^SA
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I'm sorry to hear about the trouble with split screen play on Nintendo Switch. Help with Minecraft for Nintendo Switch can be found at: help.mojang.com/customer/por… I hope this helps! ^SA
Sorry about the long delay you're experiencing! We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
We're sorry for the trouble with your Xbox Realm! For help with the Xbox Edition of Minecraft, you can contact Xbox Player Support here: beta.support.xbox.com/contac… I hope this helps! ^SA
Please try force-closing and restarting your game application. If the issue persists, you can submit a bug report for all versions of Minecraft here: bugs.mojang.com/ I hope this helps! ^SA
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For help recovering an old Minecraft account you can't access, please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
Hi there! You're welcome to share footage of Minecraft games as long as you follow the guidelines you can find here account.mojang.com/terms I hope this helps! ^SA
Because Minecraft Pocket Edition syncs with your Microsoft/Xbox Live account, downloading the Xbox app to your phone, signing in and restarting Minecraft could fix the issue. You may also try force-closing and relaunching Minecraft and fully resetting your phone. ^SA
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I'm sorry, but we're unable to make exceptions to the 30 day wait for username changes, After 30 days have passed, you can update your name here: account.mojang.com/me/settin… and you can read more about username changes here: help.minecraft.net/hc/en-us/… I hope this hel...
We're sorry for the trouble making a purchase! You may find some useful troubleshooting tips on the following help article: help.minecraft.net/hc/en-us/… Also, we currently support Spanish on our help website, and you can submit a request here help.minecraft.net/hc/en-us/… ^SA
I'm sorry but we're unable to offer technical troubleshooting help here. You may be able to receive some more direct assistance with transferring worlds from the Minecraft community-run help page here: minecraftirc.net/minecrafthe… I hope this helps! ^SA
Please try logging into your account with another browser or a private tab in case any cookies/cache are affecting this issue. I hope this helps! ^SA
Please check that the emails aren't in your junk/spam folders. If the error persists, we may need to assist with account recovery. You can reach us here help.minecraft.net/hc/en-us/… with as much info about your account as possible (email/username/Transaction ID/etc) ^SA