Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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I'm very sorry, but because Mojang does not store your local world data, we cannot assist with world recovery. For support for Minecraft Xbox Edition, please contact Xbox Player Support here beta.support.xbox.com/contac… I hope this helps! ^SA
@_IsaiahJae For more information about joining/leaving the beta, please take a look at our help article here: help.minecraft.net/hc/en-us/… Please be extra sure to back up any world content first! ^SA
The problem you've described sounds like a temporary issue and should be resolved very soon. Please try again later, and if the issue persists, you can report a bug here: bugs.mojang.com/ ^SA
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Please check that the emails aren't in your junk/spam folders. If the error persists, we may need to assist with account recovery. You can reach us here help.minecraft.net/hc/en-us/… with as much info about your account as possible (email/username/Transaction ID/etc) ^SA
I'm sorry but we're unable to offer technical troubleshooting help here. You may be able to receive some more direct assistance from the Minecraft community-run help page here: minecraftirc.net/minecrafthe… I hope this helps! ^SA
Thank you for sharing your ideas about the continuing development of Minecraft! If you'd like to submit an official suggestion, please visit feedback.minecraft.net/hc/en…. ^SA
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It sounds like we may need to help you with account recovery. Please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
Please try logging out and in from your Microsoft (Xbox Live) Account within the game settings, as well as force-closing and restarting the game application. I hope this helps! ^SA
I'm sorry but we're unable to offer technical troubleshooting help here. You may be able to receive some more direct assistance from the Minecraft community-run help page here: minecraftirc.net/minecrafthe… I hope this helps! ^SA
We have notified all players who were randomly chosen from beta participant signups via e-mail and provided access, and cannot troubleshoot issues installing or playing the game. However, you can sign up for the beta here dungeons.minecraft.net/ in case another is s...
Because Minecraft Marketplace content is frequently updated, this is most likely a temporary issue. You can see more about the Minecraft Marketplace and how to use it here minecraft.net/en-us/marketpl… ^SA
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Please check that the emails aren't in your junk/spam folders. If the error persists, we may need to assist with account recovery. You can reach us here help.minecraft.net/hc/en-us/… with as much info about your account as possible (email/username/Transaction ID/etc) ^SA
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Sorry about the long delay you're experiencing. We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! Provided you've confirmed your Transaction ID, our team should be able to restore the acco...
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We are unable to provide support for manually changing usernames, and cannot revoke usernames from inactive accounts. ^SA
We're sorry for the trouble making a purchase! You may find some useful troubleshooting tips on the following help article: help.minecraft.net/hc/en-us/… I hope this helps! ^SA
@SpyTheGamerX We have notified all players who were randomly chosen from beta participant signups via e-mail and provided access, and won't be adding more participants to the beta at this time. However, sign up for the beta here dungeons.minecraft.net/ in case another is set up.
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Because Minecraft Windows and Java Edition are separate games from Minecraft Pocket and PS4 Edition, you'll need to purchase the relevant PC Edition (Bedrock/Windows 10 Edition to play with PS4 and Mobile) in order to play Minecraft on PC. I hope this helps! ^SA
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Please try opening the link in a private tab or another browser, as this could be related to your stored cookies/cache. I hope this helps! ^SA
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We're sorry for the trouble making a purchase! You may find some useful troubleshooting tips on the following help article: help.minecraft.net/hc/en-us/… I hope this helps! ^SA
I'm sorry, but we're not able to provide support for redeeming Minecraft capes. You can find more out about capes here: help.minecraft.net/hc/en-us/… ^SA