Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Please still send us an email at help.minecraft.net/hc/en-us/… using an email that you have access to. ^TM
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^TM
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^TM
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^TM
Please send us an email at help.minecraft.net/hc/en-us/…. ^TM
If you think you've found a bug, please visit bugs.mojang.com/secure/Dashb… and report it so that the developers can see.^TM
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Mojang accounts are unique to Minecraft Java Edition, but since Minecraft Dungeons runs with Xbox Live, you'll only use your Microsoft (Xbox Live) account to access Minecraft Dungeons. I hope this helps! ^SA
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For questions about the Playstation editions of the game, please contact Playstation Support. You can reach their Twitter here nitter.vloup.ch/AskPlayStation or contact them here playstation.com/support. You can see FAQ about the PS4 Edition here ...
I'm sorry to hear about that! If you're playing on a PC, please make sure your Operating System and video card drivers are up to date. You can find more information at the following link: help.minecraft.net/hc/en-us/… ^SA
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Please check your email for a message from Mojang containing your Transaction ID and a link to create your profile. If you didn't receive an email with a Transaction ID, your purchase may be in a failed-pending stage, and should refund automatically within 24-48 hours...
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@heyitsgiio This is most likely a temporary issue, and we apologize for the trouble in the meantime. Please try launching the game again at a later time, and you can contact Playstation Player Support for more info here playstation.com/support I hope this helps! ^SA
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Thank you for sharing your ideas about the continuing development of Minecraft! If you'd like to submit an official suggestion, please visit feedback.minecraft.net/hc/en…. ^SA
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I'm sorry but we cannot provide any account information here. Please submit a request to us at help.minecraft.net/hc/en-us/… with as much info about your account as you can and we will assist as soon as possible. ^SA
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I'm very sorry, but we're unable to estimate a wait time for responses. We're working through requests in the order received and will address your request as soon as we can. ^SA
For Minecraft Pocket Edition, please force-close the app and restart your device, and once back in please try re-syncing your Microsoft (Xbox Live) Account in the game settings. I hope this helps! ^SA
Please submit a request to us with an email you can access, and confirm as much info about your account as possible (email/username/transaction ID/purchase date/etc). You can contact us here help.minecraft.net/hc/en-us/… and we will assist as soon as possible. ^SA
Thank you for sharing your feedback about Minecraft. If you'd like to submit an official suggestion, please visit feedback.minecraft.net/hc/en…. I hope this helps! ^SA