Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Please submit a request to us with an email you can access, and confirm as much info about your account as possible (email/username/transaction ID/purchase date/etc). You can contact us here help.minecraft.net/hc/en-us/… and we will assist as soon as possible. ^SA
Thanks for reaching out to us with a bug report. You can submit bug reports for all versions of Minecraft here bugs.mojang.com/ so our developers can take a look! ^SA
Sorry about the long delay you're experiencing! We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
For questions about the Playstation editions of the game, please contact Playstation Support. You can reach their Twitter here nitter.vloup.ch/AskPlayStation or contact them here playstation.com/support. ^SA
Please check your email from a message from Mojang containing your Transaction ID and a link to create your profile. If you're having any trouble with making the purchase, you can see this help article here: help.minecraft.net/hc/en-us/… I hope this helps! ^SA
@NashedMatthew Please submit a request to us with an email you can access, and confirm as much info about your account as possible (email/username/transaction ID/purchase date/etc). You can contact us here help.minecraft.net/hc/en-us/… and we will assist as soon as possible. ^SA
Please try force-closing and restarting your Minecraft game, and for more information about Minecraft on PS4 you can contact Playstation Support here nitter.vloup.ch/AskPlayStation and here playstation.com/support. I hope this helps! ^SA
It sounds like we may need to help you with account recovery. Please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
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The problem you've described sounds like a temporary issue and should be resolved very soon. Please try again later, and if the issue persists, you can report a bug here: bugs.mojang.com/ ^SA
This could be a temporary issue, but please try force-closing and restarting your Minecraft game to see if that helps. You can also contact Playstation Support here nitter.vloup.ch/AskPlayStation and here playstation.com/support. I hope this helps! ^SA
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While we can't help with account-specific issues here, you can reach us at the link below, and provide as much account information as possible (username/email/Transaction ID/purchase date/etc): help.minecraft.net/hc/en-us/… and we'll respond as soon as possible ^SA
Since Microsoft does not store your world data server-side with the exception of Realms, you'll need to manually copy your world data to your Switch, or upload your worlds to a Realm to download them. I hope this helps! ^SA
Thanks for reaching out to us with a bug report. You can submit bug reports for all versions of Minecraft here bugs.mojang.com/ so our developers can take a look! ^SA
@kneebabe I'm sorry, but we're not able to provide support for redeeming Minecraft capes. You can find more out about capes here: help.minecraft.net/hc/en-us/… ^SA
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I'm sorry to hear about that! Please make sure your Operating System and video card drivers are up to date. You can find more information at the following link: help.minecraft.net/hc/en-us/… ^SA
Thank you for sharing your feedback! If you'd like to submit an official suggestion, please visit feedback.minecraft.net/hc/en…. ^SA
Please try force-closing your Minecraft application on your PS4, and try logging out and into your Microsoft (Xbox Live) Account within the game settings. I hope this helps! ^SA
Thanks for reaching out to us with this bug you've experienced. We recommend logging out and back into your games as well as restarting your Realm, but you can submit bug reports for Minecraft here bugs.mojang.com/ I hope this helps! ^SA
While we can't help with account-specific issues here, you can reach us at the link below, and provide as much account information as possible (username/email/Transaction ID/purchase date/etc): help.minecraft.net/hc/en-us/… and we'll respond as soon as possible ^SA