Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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It sounds like we may need to help you with account recovery. Please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
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I'm very sorry, but we're unable to estimate a wait time for responses. We're working through requests in the order received and will address your request as soon as we can. ^SA
I'm sorry for the trouble receiving the email to reset your security questions. Please verify that the email from Mojang didn't arrive in your junk/spam folders, and try making the request again in a few hours if the issue persists. I hope this helps! ^SA
Thank you again for confirming the related account information with us. I hope we can assist you soon and thank you for your patience in advance. ^SA
Please check that the emails aren't in your junk/spam folders. If the error persists, we may need to assist with account recovery. You can reach us here help.minecraft.net/hc/en-us/… with as much info about your account as possible (email/username/Transaction ID/etc) ^SA
While we're unable to process refund requests here, please send us an email at help.minecraft.net/hc/en-us/… and remember to attach your Transaction ID for quicker help. For Minecraft Windows 10 Edition refunds, please contact Xbox support here beta.support.xbox.com/contac… ^SA
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While we can't help with account-specific issues here, you can reach us at the link below, and provide as much account information as possible (username/email/Transaction ID/purchase date/etc): help.minecraft.net/hc/en-us/… and we'll respond as soon as possible ^SA
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Please try force-closing and restarting your Minecraft app, and try logging in with your Microsoft (Xbox Live) Account again. I hope this helps! ^SA
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The error with playing offline could be a temporary issue and may resolve in time or with a future update. For trouble playing on online servers, please try force-close and restarting your app, and re-sync your Microsoft (Xbox Live) Account in your game settings. ^SA
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Sorry about the long delay you're experiencing! We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
Sorry about the long delay you're experiencing! We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
Hi there! Because Minecraft for Nintendo Switch is console-specific, you'll need to purchase Minecraft for Windows 10 to play it on PC. Also, Minecraft Java Edition is not compatible with cross-play, so you may want to get Windows 10 (Bedrock) Edition. ^SA
Because iOS is not listed on this blog post minecraft.net/en-us/article/… it's most likely that the beta is not available on iOS. You can also see our article about joining/leaving betas here help.minecraft.net/hc/en-us/… I hope this helps! ^SA
Minecraft Bedrock Edition, separate from Java Edition does not have the capability to play on unreleased snapshots, but if you've opted into the Beta previously you'll need to opt out first to play online. You can see more about this here: help.minecraft.net/hc/en-us/… ^SA
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I'm sorry for the continued trouble. It's most likely that this is a temporary issue and will resolve with time, but unfortunately we're not able to troubleshoot payment issues here. We'd recommend trying to make the authorization on a different device, or private tab....
Because Minecraft for Windows 10 works with your Microsoft/Xbox Live account, downloading the Xbox app to your PC from the Microsoft Store and restarting Minecraft could fix the issue. If this doesn't work, please try restarting the game application. ^SA
Provided you can access your account email, please try resetting your security questions to get back into your account. You can do so here: account.mojang.com/me/settin… I hope this helps! ^SA
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Because parental consent is required to access Realms, it's possible your friend's account needs consent first. You might try restarting your Realm however as this can help with issues when new players join. I hope this helps! ^SA
Some payment methods, like pre-paid credit cards will not work on the Minecraft website. You'll initially receive a pending charge, but this won't finalize until you receive an email with a Transaction ID. For more information visit: help.minecraft.net/hc/en-us/… ^SA
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Because the authorization happens geographically in Sweden, you may need to provide prior approval to your bank. You can see more about these kinds of issues here: help.minecraft.net/hc/en-us/… I hope this helps! ^SA
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