Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Please try logging out and in from your Microsoft (Xbox Live) Account within the game settings, as well as force-closing and restarting the game application. I hope this helps! ^SA
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Please try having both of you re-sync your Microsoft (Xbox Live) Accounts in the game, as well as force-close and restart your Minecraft games. I hope this helps! ^SA
I'm very sorry, but because Mojang does not store your local world data, we cannot assist with world recovery. You can see our article about world backup here: help.minecraft.net/hc/en-us/… I hope this helps! ^SA
I'm sorry about that! Please contact us at our help page, and remember to attach a picture of your receipt from purchasing the minecoins, your gamertag (Microsoft / Xbox Live Account), and total amount of minecoins missing: help.minecraft.net/hc/en-us/… ^SA
While we can't help with account-specific issues here, you can reach us at the link below, and provide as much account information as possible (username/email/Transaction ID/purchase date/etc): help.minecraft.net/hc/en-us/… and we'll respond as soon as possible ^SA
For help recovering an old Minecraft account you can't access, please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
Please have your friend try closing/re-opening the Realm as restarting Realms can help with issues inviting newly added players. I hope this helps! ^SA
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Thank you for sharing your ideas about the continuing development of Minecraft! If you'd like to submit an official suggestion, please visit feedback.minecraft.net/hc/en…. ^SA
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For help recovering an old Minecraft account you can't access, please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
While we can't comment on possible sales related to Minecraft, we recommend following @Minecraft to stay up to date on any sale or event announcements. I hope this helps! ^SA
I'm sorry, but we're unable to make exceptions to the 30 day wait for username changes, After 30 days have passed, you can update your name here: account.mojang.com/me/settin… and you can read more about username changes here: help.minecraft.net/hc/en-us/… I hope this helps! ^SA
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Please try logging in here accounts.mojang.com to see if the website will allow you to finalize creating your profile. If problems persist, you can contact us here help.minecraft.net/hc/en-us/… and we'll assist as soon as possible. ^SA
Some payment methods, like pre-paid credit cards will not work on the Minecraft website. You'll initially receive a pending charge, but this won't finalize until you receive an email with a Transaction ID. We recommend contacting your bank to solve any pending char...
You can reach our support team by submitting a request here help.minecraft.net/hc/en-us/… and providing as much account-info as possible. If you're requesting a refund for Minecraft Java Edition, please be sure to include your Transaction ID for faster help. ^SA
While we can't help with account-specific issues here, you can reach us at the link below, and provide as much account information as possible (username/email/Transaction ID/purchase date/etc): help.minecraft.net/hc/en-us/… and we'll respond as soon as possible ^SA
For questions about the Playstation editions of the game, please contact Playstation Support. You can reach their Twitter here nitter.vloup.ch/AskPlayStation or contact them here playstation.com/support. ^SA
While we're unable to process Minecraft Java refund requests here, please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Please remember to attach your Transaction ID for quicker help. ^SA
I'm sorry to hear about that! Please try restarting your Realm, as this can solve issues when newly invited players join. I hope this helps! ^SA
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While we can't help with account-specific issues here, you can reach us at the link below, and provide as much account information as possible (username/email/Transaction ID/purchase date/etc): help.minecraft.net/hc/en-us/… and we'll respond as soon as possible ^SA
Some payment methods, like pre-paid credit cards will not work on the Minecraft website. You'll initially receive a pending charge, but this won't finalize until you receive an email with a Transaction ID. For more information visit: help.minecraft.net/hc/en-us/… ^SA
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