Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Because Minecraft for Windows 10 and Minecraft Java Edition are two separate account systems, the game cannot be exchanged between them. For refund requests for Minecraft Windows 10 Edition, please reach Xbox Player Support here beta.support.xbox.com/contac… ^SA
Because Minecraft Pocket Edition syncs with your Microsoft/Xbox Live account, downloading the Xbox app to your phone, signing in and restarting Minecraft could fix the issue. You may also try force-closing and relaunching Minecraft and fully resetting your phone. ^SA
The Minecraft website mainly accepts major credit and debit cards, so you might try having a friend purchase the game, and pay them back afterword. Minecraft prepaid cards are also available on many online retailers. I hope this helps! ^SA
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Please try logging out and in from your Microsoft (Xbox Live) Account within the game settings, as well as force-closing and restarting the game application. I hope this helps! ^SA
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Thanks for reaching out to us with a bug report. You can submit bug reports for all versions of Minecraft here bugs.mojang.com/ so our developers can take a look! ^SA
Please try submitting your feedback on another browser, device or in a private tab. I hope this helps! ^SA
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While we can't provide account-specific assistance here, please be sure you've attached an image of your receipt for the minecoins to the request you've submitted and we will assist as soon as we can. I hope this helps! ^SA
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If you have not received an email from Mojang containing a Transaction ID, this means the order has failed and we are not able to refund incomplete orders. We recommend contacting your bank to have any pending authorizations resolved. I hope this helps! ^SA
While this could be a temporary issue, please try logging out and into your Mojang account in the launcher to see if this resolves the issue. I hope this helps! ^SA
I'm sorry, but we're not able to provide technical troubleshooting for online play. We'd recommend checking any online forums, or visiting the community-run help page here minecraftirc.net/minecrafthe… for more hands-on assistance. ^SA
While this could be a temporary issue, please try force-closing and restarting your Minecraft game to see if that helps. You can also contact Xbox Player Support here beta.support.xbox.com/contac… I hope this helps! ^SA
Thank you for sharing your ideas about the continuing development of Minecraft! If you'd like to submit an official suggestion, please visit feedback.minecraft.net/hc/en…. ^SA
For help recovering a Minecraft account you can't access, please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
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If you've made a purchase through the Minecraft website but didn't receive a Transaction ID to confirm it was completed, you'll need to reach out to your bank to have the pending authorizations resolved, as we don't have the capability to refund incomplete order...
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Yes, if you've used upper case letters in your security challenge questions, you'll need to answer them with the same upper and lower case letters to pass. I hope this helps! ^SA
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Thank you for sharing your ideas about the continuing development of Minecraft! If you'd like to submit an official suggestion, please visit feedback.minecraft.net/hc/en…. ^SA
For questions about the Playstation editions of the game, please contact Playstation Support. You can reach their Twitter here nitter.vloup.ch/AskPlayStation or contact them here playstation.com/support. ^SA
For help recovering a Minecraft account you can't access, please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
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While we're unable to process Realms refund requests here, please send us an email at help.minecraft.net/hc/en-us/… and we will assist as soon as possible. Please remember to attach your Transaction ID for quicker help. ^SA
If you still have a Minecraft Premium/Legacy account, please migrate it to a Mojang account here account.mojang.com/migrate which should open up your ability for online play. I hope this helps! ^SA