Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Please contact us at our help page, and remember to attach a picture of your receipt from purchasing the minecoins, your gamertag (Microsoft / Xbox Live Account), and total amount of minecoins or content missing: help.minecraft.net/hc/en-us/… ^SA
While we're unable to process Realms refund requests here, please send us an email at help.minecraft.net/hc/en-us/… and we will assist as soon as possible. Please remember to attach your Transaction ID for quicker help. ^SA
Please try logging out and in from your Microsoft (Xbox Live) Account within the game settings, as well as force-closing and restarting the game application. I hope this helps! ^SA
We're sorry for the trouble making a purchase! You may find some useful troubleshooting tips on the following help article: help.minecraft.net/hc/en-us/… I hope this helps! ^SA
Sorry about the long delay you're experiencing! We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
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Currently, Minecraft Dungeons is set to release for Windows, Xbox, Playstation 4 and Nintendo Switch. I hope this helps! ^SA
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If you think you've found a bug, you can submit bug reports for all versions of Minecraft here bugs.mojang.com/ so our developers can take a look! ^SA
Thank you for sharing your ideas about the continuing development of Minecraft! If you'd like to submit an official suggestion, please visit feedback.minecraft.net/hc/en…. ^SA
This could be related to the use of a third-party launcher in the past. While we can't provide solutions to third-party launcher related issues, you may find helpful support at our community run help page here: minecraftirc.net/minecrafthe… ^SA
Thank you for sharing your ideas about the continuing development of Minecraft! If you'd like to submit an official suggestion, please visit feedback.minecraft.net/hc/en…. ^SA
@reed_quis For questions about the Playstation editions of the game, please contact Playstation Support. You can reach their Twitter here nitter.vloup.ch/AskPlayStation or contact them here playstation.com/support. ^SA
Please check that the emails aren't in your junk/spam folders. If the error persists, we may need to assist with account recovery. You can reach us here help.minecraft.net/hc/en-us/… with as much info about your account as possible (email/username/Transaction ID/etc) ^SA
If you've received an email with a Transaction ID from Mojang, the purchase was successful and you should be able to create your profile here accounts.mojang.com. If not, we recommend contacting your bank to resolve any pending charges. ^SA
For help recovering an old Minecraft account you can't access, please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
For help recovering an old Minecraft account you can't access, please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
I'm very sorry, but we're unable to estimate a wait time for responses. We're working through requests in the order received and will address your request as soon as we can. ^SA
If you do not have any saved world data yet, we'd recommend trying an uninstall/reinstall of the game as this could resolve the issue. I hope this helps! ^SA
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For questions about the Playstation editions of the game, please contact Playstation Support. You can reach their Twitter here nitter.vloup.ch/AskPlayStation or contact them here playstation.com/support. ^SA
Because only Minecraft Java Edition is available on Mac OS, you'll want to be sure you're playing with Minecraft Java PC users if you're playing on a Mac. I hope this helps! ^SA
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For help recovering an old Minecraft account you can't access, please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA