Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
- Tweets 241,574
- Following 100
- Followers 478,619
- Likes 43
Hi there! While we can't comment on any update schedule information, you're welcome to submit feedback/suggestions for Minecraft at the following link: feedback.minecraft.net/hc/en…. ^SA
Thank you for sharing your ideas about the continuing development of Minecraft! If you'd like to submit an official suggestion, please visit feedback.minecraft.net/hc/en…. ^SA
1
Please try force-closing and restarting the app, as well as logging out and back into your Microsoft (Xbox Live) Account in the game settings. I hope this helps! ^SA
1
For help recovering an old Minecraft account you can't access, please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
1
Please submit a request to us with an email you can access, and confirm as much info about your account as possible (email/username/transaction ID/purchase date/etc). You can contact us here help.minecraft.net/hc/en-us/… and we will assist as soon as possible. ^SA
1
Logging out and in from your Playstation Network account could help with the issue, but we'd also recommend contacting Playstation Support here playstation.com/support for more information. I hope this helps! ^SA
1
If you received a pending authorization for a Minecraft purchase but never received an email containing a Transaction ID, we recommend contacting your bank to resolve the pending authorization. I hope this helps! ^SA
I'm sorry to hear about that! Please try making sure your Operating System and video card drivers are up to date. You can find more information at the following link: help.minecraft.net/hc/en-us/… ^SA
If you've purchased Minecraft Windows 10 Edition, please be sure you've synced your Microsoft (Xbox Live) Account in the game settings for online play. If you've purchased Java Edition, please try signing out and into your Mojang account in the game launcher. ^SA
2
For help recovering an old Minecraft account you can't access, please contact us at the link below, and provide as much information about your account as possible (username, possible email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
1
1
Please try logging out and in from your launcher, as this may help your launcher update with the latest snapshot. I hope this helps! ^SA
Sometimes temporary issues occur, but we recommend closing and re-opening your Realm if you're experiencing problems with placing blocks or friends joining. I hope this helps! ^SA
It's possible there is no correlation, but it's worth a try to see if it has any impact. Please also try force-closing the Minecraft app on your Nintendo Switch as well, and you can reach Nintendo Support for more questions here nintendo.co.jp/support/inqui… ^SA
You can send a reply back to make sure your ticket stays open, and if it closes any replies will generate a new ticket. I hope this helps! ^SA
2
While this is most likely a temporary issue, please try restarting your game client and your computer/console and try signing into your Microsoft (Xbox Live) Account again. If this does not work, please try again after a few hours time. I hope this helps! ^SA
I'm sorry but we're unable to provide technical troubleshooting guidance here. You may receive some hands-on help from the community-run help page here: minecraftirc.net/minecrafthe… I hope this helps! ^SA
If you haven't received a Transaction ID, this means the resulting charge is a pending authorization and we will not have the capability to refund it. We recommend speaking with your bank to resolve any pending authorizations. ^SA
2
2
When an order for Minecraft fails, the resulting authorization can appear as a charge in your bank statement, but will automatically refund within 7-10 business days in most cases. For resolving these pending authorizations, we recommend contacting your bank. ^SA
Please still send us an email at help.minecraft.net/hc/en-us/…. ^TM