Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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If you no longer have access to the Transaction ID from purchasing the game, please be sure you've provided us with your email, username, date and location of purchase so we can look into helping recover the account. Thank you for your patience with us. ^SA
Hi there! While we can't comment on any update schedule information, you're welcome to submit feedback/suggestions for Minecraft at the following link: feedback.minecraft.net/hc/en…. ^SA
We're sorry for the trouble making a purchase! You may find some useful troubleshooting tips on the following help article: help.minecraft.net/hc/en-us/… I hope this helps! ^SA
I'm sorry about that! Please contact us at our help page, and attach your picture of your receipt from purchasing the minecoins, your gamertag (Microsoft / Xbox Live Account), and total amount of minecoins missing: help.minecraft.net/hc/en-us/… ^SA
This is most likely a temporary problem, but you might be able to solve it by logging out and back into your Minecraft account in the Java launcher. I hope this helps! ^SA
This could be related to the use of a third-party launcher in the past. While we can't provide solutions to third-party launcher related issues, you may find helpful support at our community run help page here: minecraftirc.net/minecrafthe… ^SA
Hi there! Please make sure your game is synced with your Microsoft (Xbox Live) Account in the game settings, as this could be what's preventing you from accessing newer Realms updates. I hope this helps! ^SA
Thank you for your interest in Minecraft Education Edition! For questions about the Education Edition, you can contact the team here: education.minecraft.net/get-… I hope this helps! ^SA
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Sorry for the trouble with Minecraft on PS4! While this is most likely a temporary issue, you can reach Playstation Support here playstation.com/support and see our article about PS4 here help.minecraft.net/hc/en-us/… I hope this helps! ^SA
We can offer general guidance here, but for account-specific help, please contact us here help.minecraft.net/hc/en-us/… and confirm as much info about your account as possible (email/username/transaction ID/purchase date/etc). I hope this helps! ^SA
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@josh07268870 We're sorry for the trouble opting out of the beta. You might find some more useful info here help.minecraft.net/hc/en-us/… and you can contact Xbox Player Support for more help here beta.support.xbox.com/contac… I hope this helps! ^SA
If you're playing on an un-released snapshot of the game in Minecraft Java, please try reverting to the newest official update in the launcher and this should fix the problem. I hope this helps! ^SA
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Sorry about the long delay you're experiencing! Unfortunately we can't assist with account-specific requests here but we try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
For help recovering an old Minecraft account you can't access, please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
Please try using the link on a different browser, a private tab or on a different device. If this doesn't work, you can contact us here help.minecraft.net/hc/en-us/… and we'll assist as soon as possible. I hope this helps! ^SA
We're sorry for the trouble making a purchase! You may find some useful troubleshooting tips on the following help article: help.minecraft.net/hc/en-us/… I hope this helps! ^SA
Thanks for reaching out to us with a bug report. You can submit bug reports for all versions of Minecraft here bugs.mojang.com/ so our developers can take a look! ^SA
Please submit a new request to us with an email you can access, and confirm as much info about your account as possible (email/username/transaction ID/purchase date/etc). You can contact us here help.minecraft.net/hc/en-us/… and we will assist as soon as possible. ^SA
I'm very sorry, but we're unable to provide technical troubleshooting support for corrupted world data. You can see our article about world backup here: help.minecraft.net/hc/en-us/… and contact Playstation Support here playstation.com/support ^SA