Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
- Tweets 241,574
- Following 100
- Followers 478,619
- Likes 43
Sorry for the trouble with Minecraft on PS4! While this is most likely a temporary issue, you can reach Playstation Support here playstation.com/support and see our article about PS4 here help.minecraft.net/hc/en-us/… I hope this helps! ^SA
Because the Chromebook runs an Android operating system and not Windows, Minecraft Java Edition will not work on a Chromebook. You can find some more information here: help.minecraft.net/hc/en-us/… ^SA
1
Submitting duplicate responses can slow down our ability to assist all our players as a whole. We'll continue working through requests in the order received and hope we can solve your issue soon! ^SA
1
1
We are running a beta right now but access is extremely limited. We have notified all players who were randomly chosen from beta participant signups via e-mail and provided access, and will not be adding any more participants to the beta at this time.
1
@Benji_Foxy Minecraft Dungeons is directly tied to your Microsoft Digital Store account, as of right now the only way to purchase the game is through the Microsoft Digital Store :c.
The problem you've described sounds like a temporary issue and should be resolved very soon. Please try again later, and if the issue persists, you can report a bug here: bugs.mojang.com/ ^SA
While this likely a temporary issue, please verify you're signed into your Microsoft (Xbox Live) account in the settings page of the game, or log out and back in as that may help the issue. I hope this helps! ^SA
3
While we can't assist with account-specific info here, if you still have your gift card, please confirm the game-code to us in a request here help.minecraft.net/hc/en-us/… When contacting us, please provide as much info about your account as possible. I hope this helps! ^SA
Sorry for the trouble with Minecraft on PS4! While this is most likely a temporary issue, you can reach Playstation Support here playstation.com/support and see our article about PS4 here help.minecraft.net/hc/en-us/… I hope this helps! ^SA
For help recovering an old Minecraft account you can't access, please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
For questions about the Playstation editions of the game, please contact Playstation Support. You can reach their Twitter here nitter.vloup.ch/AskPlayStation or contact them here playstation.com/support. You can see FAQ about the PS4 Edition here help.minecraft.net/hc/en-us/…...
While we can't help with account issues here, you can reach us at the link here, help.minecraft.net/hc/en-us/…, confirm your account info and we'll respond as soon as possible. It may be fastest to recover the related Gmail account and recover the account ^SA
Sorry about the long delay you're experiencing! We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
I'm very sorry we weren't able to address your issue properly yet. Please send us another reply to your last request with us and we'll assist as soon as possible. ^SA
Hi there! Currently, Minecraft Bedrock Edition (Windows 10, Xbox, iOS/Android, PS4, Nintendo Switch) and Minecraft Java Edition (PC) are not able to cross-play. I hope this helps! ^SA
If you suspect your account was compromised, please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
I'm sorry for the trouble with that! Please try submitting a request in a private tab. If you've found a bug, you can report it here bugs.mojang.com/ so our developers can take a look at it. I hope this helps! ^SA
As of right now, our Minecraft Dungeons FAQ confirms a digital copy, but sadly there are no mentions of a possible physical copy :c. You can find the FAQ here: help.minecraft.net/hc/en-us/…
I hope that helps!
We're sorry for the trouble making a purchase! You may find some useful troubleshooting tips on the following help article: help.minecraft.net/hc/en-us/… I hope this helps! ^SA
While we can't assist with account-specific questions here, if you think your Windows 10 code was compromised, please contact us here help.minecraft.net/hc/en-us/… and we will assist as soon as possible. I hope this helps! ^SA
1