Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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I'm sorry about that! There may have been a delay in the system when you purchased the game, but please try logging in at accounts.mojang.com as well as wait a few more hours for the system to catch up. I hope this helps! ^SA
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Because Minecraft Java and Windows are two separate accounts/games, they cannot be exchanged. For help with a request to refund Minecraft for Windows 10, please reach Xbox Support here: beta.support.xbox.com/contac… ^SA
We're sorry for the trouble making a purchase! You may find some useful troubleshooting tips on the following help article: help.minecraft.net/hc/en-us/… I hope this helps! ^SA
This is most likely a temporary issue, but could be solved by repeated attempts to sync your Microsoft account with the game. You can see our FAQ for Minecraft on PS4 here: help.minecraft.net/hc/en-us/… I hope this helps! ^SA
The use of a third-party launcher in the past could have caused your device to no longer prioritize Mojang's servers when logging in, resulting in this kind of issue going forward. I hope this helps! ^SA
This website behavior could possibly be related to the use of a third-party launcher in the past. While we can't provide solutions to third-party launcher related issues, you may find helpful support at our community run help page here: minecraftirc.net/minecrafthe… ^SA
If you suspect your Mojang account was compromised and this is how you lost the code, please contact us here: help.minecraft.net/hc/en-us/… and we'll assist as soon as we're able. I hope this helps! ^SA
Sorry about the long delay you're experiencing! We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
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I'm very sorry, but we're unable to estimate a wait time for responses. We're working through requests in the order received and will address your request as soon as we can. ^SA
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Each copy of Minecraft can be synced with one Microsoft account. If you can't play multiplayer with the same Marketplace content on the Switch after syncing your account, Nintendo may be able to answer questions about how users come into play here: en-americas-support.nintendo…
I'm sorry but we're unable to offer technical troubleshooting help here. You may be able to receive some more direct assistance from the Minecraft community-run help page here: minecraftirc.net/minecrafthe… I hope this helps! ^SA
For technical help, please visit our Help site help.minecraft.net/hc/en-us. ^JR
Hey there!
More information for Bedrock on PS4 can be found at our FAQ on our help site.
help.minecraft.net/hc/en-us/… ^JR
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Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. ^JR
Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^JR
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Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Attach as much info as you can. ^JR
Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^JR
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JR
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Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^JR
Please check out this article to see if you can recover your transaction ID. help.minecraft.net/hc/en-us/… ^JR