Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Please be sure your copy of Minecraft for Nintendo Switch is synced with your Microsoft account. You can see some answers to common questions for Minecraft on Nintendo Switch here: help.minecraft.net/hc/en-us/… I hope this helps! ^SA
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It looks like the gamertags are different in screenshots. If you are synced with the same Microsoft account on both devices, but don't see your Marketplace content on one, please contact us here help.minecraft.net/hc/en-us/… and we can take a closer look. ^SA
I'm sorry but we're unable to offer technical troubleshooting help here. You may be able to receive some more direct assistance from the Minecraft community-run help page here: minecraftirc.net/minecrafthe… I hope this helps! ^SA
Because Minecraft on Xbox syncs with your Microsoft/Xbox Live account, downloading the Xbox app to you PC from the Microsoft Store and restarting your console could fix the issue. If this doesn't work, you can reach Xbox Live Support here beta.support.xbox.com/contac… ^SA
If your order is able to fully process, and you receive an email from Mojang with a Transaction ID, this will confirm that your account now owns the game. You can find more information on payment processing errors here: help.minecraft.net/hc/en-us/… I hope this helps! ^SA
While we can't help with account-specific issues here, if you haven't received an email from Mojang with a transaction ID (please do not provide this here), your order is most likely incomplete and you'll need to reach your bank for help resolving it. ^SA
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I'm very sorry we weren't able to address your issue properly. While we're unfortunately unable to provide account specific support here, please let me know your request ID and we'll give the issue a second look. Thank you for your patience with us! ^SA
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I'm sorry for the trouble you're experiencing with Minecraft on Xbox. For questions about the Xbox edition of the game, please visit nitter.vloup.ch/xboxsupport or support.xbox.com. ^SA
Please try having your friend close and re-open the Realm as this can resolve issues with player being unable to join. I hope this helps! ^SA
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It sounds like we may need to help you with account recovery. Please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
Hi there! While we can't comment on any update schedule information, you're welcome to submit feedback/suggestions for Minecraft at the following link: feedback.minecraft.net/hc/en…. ^SA
I'm sorry but we're unable to offer technical troubleshooting help here. You may be able to receive some more direct assistance from the Minecraft community-run help page here: minecraftirc.net/minecrafthe… I hope this helps! ^SA
If you've synced your Pocket Edition with your Microsoft (Xbox Live) Account, you should see your Marketplace content appear in the PS4 version after syncing your account. It's important to note that you can only sync one PSN account with a Microsoft Account. ^SA
I'm very sorry we weren't able to address your issue properly. While we're unfortunately unable to provide account specific support here, please let me know your request ID and we'll give the issue a second look. Thank you for your patience with us! ^SA
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Some payment methods, like pre-paid credit cards will not work on the Minecraft website. You'll initially receive a pending charge, but this won't finalize until you receive an email with a Transaction ID. For more information visit: help.minecraft.net/hc/en-us/… ^SA
I'm sorry for the trouble you're experiencing with Minecraft on Xbox. For questions about the Xbox edition of the game, please visit nitter.vloup.ch/xboxsupport or support.xbox.com. ^SA
Some payment methods, like pre-paid credit cards will not work on the Minecraft website. You'll initially receive a pending charge, but this won't finalize until you receive an email with a Transaction ID. For more information visit: help.minecraft.net/hc/en-us/… ^SA
Hi there! You can find instructions to redeem a code if you're eligible, and about the end of this promotion at this link here: help.minecraft.net/hc/en-us/… I hope this helps! ^SA
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For help recovering an old Minecraft account you can't access, please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA