Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Because the game was purchased with your Microsoft Account, you'll need to sync that account in the game's settings for the game to load properly. For questions specific to the Playstation edition of Minecraft, you can contact support here: playstation.com/support ^SA
I'm sorry to hear about that! If you're playing on a PC, please make sure your Operating System and video card drivers are up to date. You can find more information at the following link: help.minecraft.net/hc/en-us/… ^SA
The problem you've described sounds like a temporary issue and should be resolved very soon. If this problem persists, you might try contacting Playstation Support here: playstation.com/support. I hope this helps! ^SA
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For help recovering an old Minecraft account you can't access, please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
Because Minecraft for Windows 10 works with your Microsoft/Xbox Live account, downloading the Xbox app to you PC from the Microsoft Store and restarting Minecraft could fix the issue. If this doesn't work, you can reach Xbox Live Support here beta.support.xbox.com/contac… ^SA
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I'm sorry, but we're unable to make exceptions to the 30 day wait for username changes, After 30 days have passed, you can update your name here: account.mojang.com/me/settin… and you can read more about username changes here: help.minecraft.net/hc/en-us/… I hope this helps! ^SA
Sorry about the long delay you're experiencing! We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
For help recovering an old Minecraft account you can't access, please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
This is likely a temporary issue and should be resolved soon, but restarting your device/Minecraft game could help. You can get help from Playstation support here: playstation.com/support and if the issue persists, you can report a bug here bugs.mojang.com/ ^SA
Please try force-closing and restarting your Minecraft app. If this doesn't work, please try restarting your phone, as well as logging out/in with your Microsoft (Xbox Live) account in your game settings. I hope this helps! ^SA
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You can sign up for the beta here dungeons.minecraft.net/ :).
Some payment methods, like pre-paid credit cards will not work on the Minecraft website. You'll initially receive a pending charge which is finalized when you receive an email containing your Transaction ID. For more information visit: help.minecraft.net/hc/en-us/… ^SA
Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^JR
Hey there!
More information for Bedrock on PS4 can be found at our FAQ on our help site.
help.minecraft.net/hc/en-us/… ^JR
@CynderQuest Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^JR
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If you think you've found a bug, please visit bugs.mojang.com/secure/Dashb… and report it so that the developers can see. ^JR
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All available info on game updates can be found at help.minecraft.net/hc/en-us/…. ^JR
Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. ^JR
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JR
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Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^JR
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