Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
- Tweets 241,574
- Following 100
- Followers 478,619
- Likes 43
I'm sorry, but we're unable to make exceptions to the 30 day wait for username changes, and Mojang does not save previous skin data server-side. We recommend backing up your favorite skins as JPEG files locally. I hope this helps! ^SA
1
Please check that the emails aren't in your junk/spam folders. If the error persists, we may need to assist with account recovery. You can reach us here help.minecraft.net/hc/en-us/… with as much info about your account as possible (email/username/Transaction ID/etc) ^SA
@CaponDesign Hi there! You can learn more about Mojang's Youtube Monetization policies here: help.minecraft.net/hc/en-us/… I hope this helps! ^SA
2
It's possible you've created a new Mojang account with a different email than the account you own Minecraft with. Please try a password reset with any other emails that could be related to your Minecraft account here my.minecraft.net/en-us/passw… I hope this helps! ^SA
Sorry about the long delay you're experiencing! We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
For questions about the Playstation editions of the game, please contact Playstation Support. You can reach their Twitter here nitter.vloup.ch/AskPlayStation or contact them here playstation.com/support. ^SA
We're glad your game is working again and thank you for your patience with the error. Happy mining! ^SA
1
Some payment methods, like pre-paid credit cards will not work on the Minecraft website. You'll initially receive a pending charge which is finalized when you receive an email containing your Transaction ID. For more information visit: help.minecraft.net/hc/en-us/… ^SA
While we can't help with account-specific issues here, you can reach us at the link below, and provide as much account information as possible (username/email/Transaction ID/purchase date/etc): help.minecraft.net/hc/en-us/… and we'll respond as soon as possible ^SA
1
It sounds like we'll need to help you with account recovery. Please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
1
This could be a temporary issue, and should be solved soon. You might try restarting your computer, or checking back in an hour or two. I hope this helps! ^SA
1
1
The problem you've described sounds like a temporary issue and should be resolved very soon. Please try again later, and if the issue persists, you can report a bug here: bugs.mojang.com/ ^SA
I'm very sorry we weren't able to address your issue properly. While we're unfortunately unable to provide account specific support here, please let me know your request ID and we'll give the issue a second look. Thank you for your patience with us! ^SA
Please send us an email at help.minecraft.net/hc/en-us/… and we will assist as soon as possible. Please remember to attach a screenshot of your receipt from when you bought the game. ^SA
Please check that the email isn't in your junk/spam folders. If the error persists, we may need to assist with account recovery. You can reach us here help.minecraft.net/hc/en-us/… with as much info about your account as possible (email/username/Transaction ID/etc) ^SA
Sorry about the long delay you're experiencing! We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
Thank you for sharing your ideas about the continuing development of Minecraft! If you'd like to submit an official suggestion, please visit feedback.minecraft.net/hc/en…. ^SA
Please check that the emails aren't in your junk/spam folders. If the error persists, we may need to assist with account recovery. You can reach us here help.minecraft.net/hc/en-us/… with as much info about your account as possible (email/username/Transaction ID/etc) ^SA
1
While this may be a temporary issue, please try force-closing your Minecraft Earth app and if that doesn't work, restart your device. If the issue persists, you can report a bug here: bugs.mojang.com/ ^SA
1