Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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@AxisofElvis For questions about the Playstation editions of the game, please contact Playstation Support. You can reach their Twitter here nitter.vloup.ch/AskPlayStation or contact them here playstation.com/support. You can see FAQ about the PS4 Edition here help.minecraft.net/hc/en-us/… ^SA
While you may not be able to reset the Nether, any unexplored territory should appear as the new Nether after the update. I hope this helps! ^SA
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For help recovering an old Minecraft account you can't access, please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
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I'm very sorry we weren't able to address your issue properly. While we're unfortunately unable to provide account specific support here, please let me know your request ID and we'll give the issue a second look. Thank you for your patience with us! ^SA
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While we're unable to process Realms refund requests here, please send us an email at help.minecraft.net/hc/en-us/… and we will assist as soon as possible. Please remember to attach your Transaction ID for quicker help. ^SA
The problem you've described sounds like a temporary issue and should be resolved very soon. Please try restarting your Realm, and if the issue persists, you can report a bug here: bugs.mojang.com/ ^SA
Sorry about the long delay you're experiencing! We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
Minecraft Pocket Edition (iOS/Android) and Minecraft for PC (Windows 10 / Java Editions) are separate games and account systems. In order to play Minecraft Java or Windows, you'll need to purchase a copy from the Microsoft Store or Minecraft website. ^SA
For questions about the Playstation editions of the game, please contact Playstation Support. You can reach their Twitter here nitter.vloup.ch/AskPlayStation or contact them here playstation.com/support. You can see FAQ about the PS4 Edition here help.minecraft.net/hc/en-us/… ^SA
Please check that you've synced your Microsoft (Xbox Live) Account with your game in the profile settings menu, and then try accessing multiplayer again. I hope this helps! ^SA
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Thank you for sharing your family's ideas about the continuing development of Minecraft! If you'd like to submit an official suggestion, please visit feedback.minecraft.net/hc/en…. ^SA
This could be a temporary issue, but you may have success trying a private tab if the root cause is related to your cookies/cache. I hope this helps! ^SA
I'm sorry for the trouble with the account error. While this is most likely a temporary issue, please try logging out and back into your Microsoft (Xbox Live) account in your game to re-sync your Microsoft account. I hope this helps! ^SA
For help recovering an old Minecraft account you can't access, please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
Hi there! I'm sorry for the trouble finalizing your account. If you've already received your Transaction ID, then logging in here accounts.mojang.com may help you create your profile to get started. I hope this helps! ^SA
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For questions about the Playstation editions of the game, please contact Playstation Support. You can reach their Twitter here nitter.vloup.ch/AskPlayStation or contact them here playstation.com/support. You can see FAQ about the PS4 Edition here help.minecraft.net/hc/en-us/… ^SA
While this may be a temporary issue, you may try signing out and back into your Microsoft / Xbox Live account, or by downloading the Xbox Live app from the Microsoft Store. I hope this helps! ^SA
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We have notified all players who were randomly chosen from beta participant signups via e-mail and provided access, and won't be adding more participants to the beta at this time. However, sign up for the beta here dungeons.minecraft.net/ in case another is set up.
I'm very sorry we weren't able to address your issue properly. While we're unfortunately unable to provide account specific support here, please let me know your request ID and we'll give the issue a second look. Thank you for your patience with us! ^SA
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