Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Thank you for trying that, and I'm sorry it didn't fix the issue. Unfortunately we're unable to support App store issues as they're tied to an Apple account. Please try the suggestions or contacting Apple Support at this link: support.apple.com/en-us/HT20… ^SA
Hi there, I'm sorry for the problem with your world data on Minecraft for Xbox. While we're unable to directly support the Xbox version here, I'd suggest reaching out to Xbox Live Player Support here: beta.support.xbox.com/contac… I hope this helps! ^SA
@Majuzo3 I'm sorry for the account troubles! For help with an account-related issue for Minecraft on Xbox, please reach out to the Xbox Live support team here: beta.support.xbox.com/contac… I hope this helps! ^SA
If you think you've found a bug, please visit bugs.mojang.com/secure/Dashb… and report it so that the developers can see. ^SA
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Some payment methods, like pre-paid credit cards will not work on the Minecraft website. You'll initially receive a pending charge which is finalized when you receive an email containing your Transaction ID. For more information visit: help.minecraft.net/hc/en-us/… ^SA
It sounds like we'll need to help you with account recovery. Please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
@flipsr9 For questions about the Playstation editions of the game, please contact Playstation Support. You can reach their Twitter here nitter.vloup.ch/AskPlayStation or contact them here playstation.com/support. ^SA
I'm sorry for the trouble with that! Please try logging out and back in, as this may resolve the problem. I hope this helps! ^SA
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I'm sorry to hear about that! If you're playing on a PC, please make sure your Operating System and video card drivers are up to date. You can find more information at the following link: help.minecraft.net/hc/en-us/… ^SA
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This could be related to the use of a third-party launcher in the past. While we can't provide solutions to third-party launcher related issues, you may find helpful support at our community run help page here: minecraftirc.net/minecrafthe… ^SA
It's important to note that VPN usage is not allowed with Minecraft. Please try disabling your VPN and log in again. I hope this helps! ^SA
It sounds like we'll need to help you with account recovery. Please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
Hi there! I'd recommend reaching out to Xbox Live support for questions about transferring a gamertag. You can reach them here: beta.support.xbox.com/contac… I hope this helps! ^SA
For more information about joining/leaving the beta, please take a look at our help article here: help.minecraft.net/hc/en-us/… Please be extra sure to back up any world content first! ^SA
I'm very sorry, but we're unable to provide technical troubleshooting support for corrupted world data. You can revert to a previous Realm backup, and you can see our article about world backup here: help.minecraft.net/hc/en-us/… ^SA
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Sorry about the long delay you're experiencing! We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
Thank you for reaching out to us! If you'd like to submit a suggestion about Minecraft, please visit feedback.minecraft.net/hc/en…. ^SA
It's more than likely that uninstalling the game will delete the .minecraft folder, and we definitely recommend backing up your world data before making any major changes to your game. I hope everything goes smoothly! ^SA
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