Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Some payment methods, like pre-paid credit cards will not work on the Minecraft website. You'll initially receive a pending charge which is finalized when you receive an email containing your Transaction ID. For more information visit: help.minecraft.net/hc/en-us/… ^SA
Sorry about the long delay you're experiencing while you're unable to access your account. We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
While we're unable to provide technical help for custom servers, Minecraft Realms is a quick way to get together online using the one-month free trial. For technical help with the game, you can reach the community-run help page here: minecraftirc.net/minecrafthe… ^SA
@Str1keD0wn For questions about the Playstation editions of the game, please contact Playstation Support. You can reach their Twitter here nitter.vloup.ch/AskPlayStation or contact them here playstation.com/support. ^SA
Thank you for reaching out to us with your report about a Minecraft server. You can find a webform to submit a server report at the link here: help.minecraft.net/hc/en-us/… ^SA
We may need to help your son with account recovery if his email is inactive. Please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
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Some payment methods, like pre-paid credit cards will not work on the Minecraft website. You'll initially receive a pending charge which is finalized when you receive an email containing your Transaction ID. For more information visit: help.minecraft.net/hc/en-us/… ^SA
Hi there! This could be a temporary issue and resolve over time, but please try accessing the website with a different browser, or private tab to see if the root cause is cookie/cache related. I hope this helps! ^SA
Hi there! The free Windows 10 Edition promotion is ending on the 20th of next month, but if you're eligible you can redeem your code in your account settings page here: account.mojang.com/me/settin… Here is the article about the promotion: help.minecraft.net/hc/en-us/… ^SA
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Thank you for your interest in Minecraft Education Edition! You can learn more about eligibility, and contact the help team with specific questions at the link here: education.minecraft.net/get-… I hope this helps! ^SA
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As with updates until now, you'll likely see the old nether and your existing buildings/progress in all the places you've explored, and the new nether features in unexplored territory. I hope this helps! ^SA
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It sounds like we'll need to help you with account recovery. Please contact us at the link below, and provide as much information about your account as possible (username, possible email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
While we're unable to process refund requests here, please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Please remember to attach your Transaction ID for quicker help. ^SA
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@techjaspreet While we're unable to process refund requests here, please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Please remember to attach your Transaction ID for quicker help. ^SA
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Hi there, please verify your son is still logged into the Apple account used to purchase the game in the device's settings. You may also try logging out and back in with the account in the settings. I hope this helps! ^SA
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It sounds like we'll need to help you with account recovery. Please contact us at the link below, and provide as much information about your account as possible (username, possible email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
I'm very sorry we weren't able to address your issue properly. While we're unfortunately unable to provide account specific support here, please let me know your request ID and we'll give the issue a second look. Thank you for your patience with us! ^SA
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I'm very sorry that we're unable to estimate a wait time. We're working through requests in the order received and will address your request as soon as we can. ^SA
You'll need to make sure your game is synced with your Microsoft Account, which also includes an Xbox Live account inside it. Please check your Profile Settings to make sure you're synced and logged in. I hope this helps. ^SA
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