Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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@Brendyn76467424 I'm sorry about the long delay you're experiencing. We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
It sounds like we'll need to help you with account recovery. Please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
Please try logging out and in from your Microsoft / Xbox Live account first, and if the issue persists you can contact Xbox Live Support for more help here: beta.support.xbox.com/contac…. I hope this helps! ^SA
I'm sorry for the trouble with your Marketplace content after syncing your Microsoft Account. Please contact us at the following link, and attach pictures of your minecoin receipts and confirm your gamertag and missing amount of minecoins: help.minecraft.net/hc/en-us/… ^SA
It sounds like we'll need to help you with account recovery. Please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
Hi there! The free Windows 10 Edition promotion is ending on the 20th of April, but if you're eligible you can redeem your code in your account settings page here: account.mojang.com/me/settin… Here is the article about the promotion: help.minecraft.net/hc/en-us/… ^SA
It's important to note that Minecraft for Windows 10 (Xbox Live/Microsoft Account) and Minecraft Java Edition (Mojang Account) are two separate games and account systems. In order to play Minecraft Java, you'll need to purchase a copy and create a Mojang account. ^SA
The problem you've described sounds like a temporary issue and should be resolved very soon. Please try again later, and if the issue persists, you can report a bug here: bugs.mojang.com/ ^SA
I'm sorry for the issues getting your hard earned exp points! If you think you've found a bug, please visit bugs.mojang.com/secure/Dashb… and report it so that the developers can see. ^SA
I'm sorry for the trouble downloading the game, but we're unable to troubleshoot system-level issues like a computer virus. You might try downloading the game from a private tab, but may need some assistance removing the virus in the end. I hope this helps ^SA
@EwanMBrown It sounds like we'll need to help you with account recovery. Please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
This could be related to the use of a third-party launcher in the past. While we can't provide solutions to third-party launcher related issues, you may find helpful support at our community run help page here: minecraftirc.net/minecrafthe… ^SA
For refund requests of Minecraft Windows 10 Edition, please reach out to Xbox Live Support here: beta.support.xbox.com/contac… ^SA
If your registered email is out of service, our support team can help you recover your account. Please contact us at the link below, and provide as much account info as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
It sounds like we may need you to contact us for a closer look at this, please reach out using the form here and we'll assist as soon as possible: help.minecraft.net/hc/en-us/… I hope this helps. ^SA
Please be sure to check that their graphics drivers and Windows 10 system are both up to date. You can see more information about this here: help.minecraft.net/hc/en-us/… I hope this helps! ^SA
Please ensure your game is synced with your Microsoft Account, which also includes an Xbox Live account, necessary for multiplayer. You can sync your account by logging into your Microsoft Account in the Settings page under Profile. I hope this helps! ^SA
For questions about the Xbox edition of the game, please visit nitter.vloup.ch/xboxsupport or support.xbox.com. ^SA
This could be related to the use of a third-party launcher in the past. While we can't provide solutions to third-party launcher issues, you may find helpful support at our community run help page here: minecraftirc.net/minecrafthe… ^SA
Hi there. For support with Minecraft Console Edition, please reach out to the respective support team for your console. You can reach PS4 Player support here: playstation.com/support or contact Xbox Support here: beta.support.xbox.com/contac…. I hope this helps. ^SA