Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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It sounds like we may need to need to help you with account recovery. Please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
I'm sorry our help article wasn't able to resolve the problem. If you're experiencing a technical issue related to leaving the beta, I'd recommend contacting the community-run Minecraft help team here: minecraftirc.net/minecrafthe… I hope this helps. ^SA
Hello again, I'm sorry but we're unable to support game code issues before the code has been redeemed. Please contact Xbox Live support for some more hands-on help with this issue: beta.support.xbox.com/contac… I hope this helps. ^SA
Login data entered into third party launchers in the past can be collected by services which save and distribute user credentials free of charge, resulting in your system files no longer prioritizing Mojang as the server they want to connect to. I hope this helps. ^SA
Hi again, we'd recommend trying with a different payment method, and if you still haven't received any emails confirming a Transaction ID from Mojang, we recommend contacting your bank to sort any pending authorizations out. I hope this helps. ^SA
1
Hi again, the account you sync with Minecraft for Nintendo Switch is a Microsoft account, and included the Xbox Live account system as well. Please verify you've synced your game with the Microsoft Account you own in the profile settings page. I hope this helps. ^SA
Hello again, if your world data is corrupt, it's possible members of our community-run help team could provide more insight. You can reach the team here: minecraftirc.net/minecrafthe… I hope this helps. ^SA
We're glad your game is working again! We hope you have safe travels in the underground caves and mines! ^SA
2
Minecraft Bedrock Edition should be compatible with Pocket Edition your world data. While I'm unable to provide step-by-step advice here, you can see more information about transferring world data at the following help article: help.minecraft.net/hc/en-us/… ^SA
It's possible this could be related to the use of a third-party launcher in the past. While we can't provide solutions to third-party launcher issues, you may find helpful support at our community run help page here: minecraftirc.net/minecrafthe… ^SA
@AzazelHu Hi again, if you haven't received an email from noreply@mojang.com with a transaction ID, this means the charges you're seeing are pending, and not complete. I'm sorry we're unable to refund these, but we recommend reaching out to your bank for help resolving them ^SA
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Hi again, while we're unable to provide any account-specific support here, our support team may be able to assist in more depth once you've created a request here: help.minecraft.net/hc/en-us/… You may want to try the reset with any other emails that could be related. ^SA
Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^JR
Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^JR
Send us an email at help.minecraft.net/hc/en-us/… and we will assist. Please attach your Gamertag. ^JR
Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^JR
Hey there!
More information for Bedrock on PS4 can be found at our FAQ on our help site.
help.minecraft.net/hc/en-us/… ^JR
Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. ^JR