Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
- Tweets 241,574
- Following 100
- Followers 478,619
- Likes 43
If you'd like to submit a suggestion, please visit feedback.minecraft.net/hc/en…. ^JR
The problem you've described sounds like a temporary issue and should be resolved very soon. Please try again later, and if the issue persists, you can report a bug here: bugs.mojang.com/ ^SA
Please be sure you're using the same email related to the Mojang account you own Minecraft with. You can request a password reset if necessary here: my.minecraft.net/en-us/passw… I hope this helps! ^SA
2
For more information about joining/leaving the beta, please take a look at our help article here: help.minecraft.net/hc/en-us/… Please be extra sure to back up any world content first! ^SA
It sounds like we'll need to help you with account recovery. Please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
Please try making an update to your Microsoft Xbox Live Account through the Xbox Live app, and then try logging in again. I hope this helps! ^SA
1
The problem you've described sounds like a temporary issue and should be resolved very soon. Please try again later, and if the issue persists, you can report a bug here: bugs.mojang.com/ ^SA
Sorry about the long delay you're experiencing! We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
For questions about the Playstation editions of the game, please contact Playstation Support. You can reach their Twitter here nitter.vloup.ch/AskPlayStation or contact them here playstation.com/support. ^SA
It sounds like we'll need to help you with account recovery. Please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
Because Minecraft Java and Windows are two separate accounts/games, they cannot be exchanged. For a refund request for Minecraft Windows 10 Edition, please contact Xbox Live support here: beta.support.xbox.com/contac… I hope this helps! ^SA
1
The problem you've described sounds like a temporary issue and should be resolved very soon. Please try again later, and if the issue persists, you can report a bug here: bugs.mojang.com/ ^SA
1
Because Minecraft Java and Windows are two separate accounts/games, they cannot be exchanged. We can help with a refund if you can please send us an email at help.minecraft.net/hc/en-us/… Please remember to attach your Transaction ID for quicker help. ^SA
1
While we're unable to process Realms refund requests here, please send us an email at help.minecraft.net/hc/en-us/… and we will assist as soon as possible. Please remember to attach your Transaction ID for quicker help. ^SA
Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^JR
1
Some payment methods, like pre-paid credit cards will not work on the Minecraft website. You'll initially receive a pending charge which is finalized when you receive an email containing your Transaction ID. For more information visit: help.minecraft.net/hc/en-us/… ^SA
1
Sorry about the long delay you're experiencing! We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
Please try uploading a new, blank world to the same world slot, and then try uploading your desired world. I hope this helps! ^SA
1
We're sorry for the trouble with that! Please try making sure you're logged out of your Mojang account, and log in here to see if it prompts you to finalize your profile: accounts.mojang.com I hope this helps! ^SA
I'm sorry about that! Please contact us at our help page, and remember to attach a picture of your receipt from purchasing the minecoins, your gamertag (Microsoft / Xbox Live Account), and total amount of minecoins missing: help.minecraft.net/hc/en-us/… ^SA