Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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It sounds like we'll need to help you with account recovery. Please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
We're sorry for the problems with your Marketplace Mashup packs. While this may be a temporary issue, you can report a bug here if it persists: bugs.mojang.com/ I hope this helps! ^SA
We're sorry about the trouble with that! Please try logging out/in of the Apple/Google app store and see if this helps the issue. Force-closing all open apps and hard-restarting your device may also help. ^SA
Thanks for letting us know everything's working again! We hope you and the boys are well-armed from mobs and holding the shift key near lava! ^SA
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Thank you for checking back in with us, we're glad our other team was able to help you get started! ^SA
You're welcome, while we don't have any info regarding when it launches, we hope the update comes soon! ^SA
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JR
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^TM
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JR
Please send us an email at help.minecraft.net/hc/en-us/… ^TM
I'm sorry for the trouble with that. Please try logging out and in from your Mojang account on the minecraft.net website, and re-install the launcher to see if it helps: minecraft.net/en-us/download… ^SA
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^TM
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@AzazelHu I'm sorry, but we can't provide account-specific support here. If you haven't yet received an email with a 6-7 character (number/letter) Transaction ID, this means the payment has not fully processed. You can find more info here: help.minecraft.net/hc/en-us/… ^SA
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One reason this could be happening is that purchases made on the Minecraft website are processed in Sweden. You can find more information about this at the following help article: help.minecraft.net/hc/en-us/… I hope this helps. ^SA
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JR
We strongly suggest you delete this tweet, as it contains personal information that can be used to potentially compromise your account. ^JR