Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^TM
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^TM
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^TM
We're sorry for the trouble adding your Realms subscription. It's possible this is a temporary issue, but if it persists the following article may be helpful: help.minecraft.net/hc/en-us/… ^SA
I'm sorry, but we're unable to provide account-specific support here. If your registered email is inaccessible, please fill in the form with an accessible email and mention your registered email in your email to us. We appreciate your patience! ^SA
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@therossxp Hi there! While we can't comment on any update schedule information, you're welcome to submit feedback/suggestions for Minecraft at the following link: feedback.minecraft.net/hc/en…. ^SA
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For questions about the Playstation editions of the game, please contact Playstation Support. You can reach their Twitter here nitter.vloup.ch/AskPlayStation or contact them here playstation.com/support. ^SA
For questions about the Playstation editions of the game, please contact Playstation Support. You can reach their Twitter here nitter.vloup.ch/AskPlayStation or contact them here playstation.com/support. ^SA
@SCGH Hi there! There shouldn't be any issues syncing the same Microsoft Account to multiple systems, but we hope everything goes smoothly when syncing your accounts! ^SA
Hi there! So long as you can still log into your Mojang account which owns Minecraft Java, you can re-download the game after logging in here: minecraft.net/en-us/download… I hope this helps! ^SA
While we're unable to process Java refund requests here, please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Please remember to attach your Transaction ID for quicker help. For Bedrock (Windows 10) refunds, please visit beta.support.xbox.com/contac… ^SA
We're still here working through requests as fast as possible in the order received! Minecraft is an essential part of every day life in our eyes! ^SA
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I'm very sorry, but we're unable to provide technical troubleshooting support for corrupted/deleted world data. If your world is on a Realm, you can revert to a previous backup, and you can see our article about world backup here: help.minecraft.net/hc/en-us/… ^SA
Thank you for your question about Minecraft Education Edition! You can learn more about how the Education Edition works, and contact the help team with specific questions at the link here: education.minecraft.net/get-… I hope this helps! ^SA
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It sounds like we'll need to help you with account recovery. Please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
Some payment methods, like pre-paid credit cards will not work on the Minecraft website. You'll initially receive a pending charge which is finalized when you receive an email containing your Transaction ID. For more information visit: help.minecraft.net/hc/en-us/… ^SA
I'm very sorry we weren't able to address your issue properly. While we're unfortunately unable to provide account specific support here, please let me know your request ID and we'll give the issue a second look. Thank you for your patience with us! ^SA
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@BenHookBTH Please try filing the form using a different device/browser or a private tab. If the problem persists, please try again in a few hours. We appreciate your patience with us! ^SA
This could be related to the use of a third-party launcher in the past. While we can't provide solutions to third-party launcher related issues, you may find helpful support at our community run help page here: minecraftirc.net/minecrafthe… ^SA
I'm sorry for the trouble you're experiencing with excess nether mobs in Minecraft on Xbox. For questions about the Xbox edition of the game, please visit nitter.vloup.ch/xboxsupport or support.xbox.com. ^SA
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