Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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It sounds like we'll need to help you with account recovery. Please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
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@Orthae Some payment methods, like pre-paid credit cards will not work on the Minecraft website. You'll initially receive a pending charge which is finalized when you receive an email containing your Transaction ID. For more information visit: help.minecraft.net/hc/en-us/… ^SA
Sorry about the long delay you're experiencing! We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
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For questions about the Playstation editions of the game, please contact Playstation Support. You can reach their Twitter here nitter.vloup.ch/AskPlayStation or contact them here playstation.com/support. ^SA
I'm sorry for the issue! Please try logging out and in from your Microsoft (Xbox Live) account. If the issue persists, it is likely temporary and will be solved as soon as possible. Thank you for your patience! ^SA
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It sounds like we'll need to help you with account recovery. Please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
Sorry about the long delay you're experiencing! We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
1
Sorry about the long delay you're experiencing! We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
It sounds like we'll need to help you with account recovery. Please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
Please try logging out and in from your Microsoft (Xbox Live) account, or make an account update (gamertag/password) to your Xbox Live account from the Xbox Live app. I hope this helps! ^SA
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You can change your username once every 30 days from the account settings link here: account.mojang.com/me/settin… Please note we're unable to make exceptions on the 30 day grace period. I hope this helps! ^SA
I'm very sorry we weren't able to address your issue properly. While we're unfortunately unable to provide account specific support here, please let me know your request ID and we'll give the issue a second look. Thank you for your patience with us! ^SA
Every console version of Minecraft falls under the Minecraft Bedrock Edition category, meaning you'll sync each device with your Microsoft (Xbox Live) account when playing. I hope this helps! ^SA
While we're unable to provide account support here, please be sure you don't have any filters blocking emails from noreply@mojang.com when resetting your security questions first, and if the problem persists, contact us for support here: help.minecraft.net/hc/en-us/… ^SA
Please note that Minecraft Pocket Edition and Windows 10 Edition are two separate games, but both use your Microsoft Xbox Live account. Because they're separate games, you'll need to purchase a copy of Minecraft for Windows 10 with your Microsoft account. ^SA
For questions about the Playstation editions of the game, please contact Playstation Support. You can reach their Twitter here nitter.vloup.ch/AskPlayStation or contact them here playstation.com/support. ^SA
Some payment methods, like pre-paid credit cards will not work on the Minecraft website. You'll initially receive a pending charge which is finalized when you receive an email containing your Transaction ID. For more information visit: help.minecraft.net/hc/en-us/… ^SA
1
It sounds like we'll need to help you with account recovery. Please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
2
While we're unable to provide account support here, please be sure you don't have any filters blocking emails from noreply@mojang.com when resetting your password first, and if the problem persists, contact us for support here: help.minecraft.net/hc/en-us/… ^SA