Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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It sounds like we may need to help you with account recovery. Please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
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I'm very sorry, but we're unable to provide technical troubleshooting support for corrupted/lost world data. If your world is saved on a Realm, you can revert to a previous backup, and you can see our article about world backup here: help.minecraft.net/hc/en-us/… ^SA
Please keep in mind that pre-paid credit cards can't be used to purchase Minecraft, and try using a different web browser or a private tab to make the purchase. I hope this helps! ^SA
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I'm sorry for the trouble you're experiencing with Minecraft on Xbox. For questions about the Xbox edition of the game, please visit nitter.vloup.ch/xboxsupport or support.xbox.com. ^SA
Some payment methods, like pre-paid credit cards will not work on the Minecraft website. You'll initially receive a pending charge which is finalized when you receive an email containing your Transaction ID. For more information visit: help.minecraft.net/hc/en-us/… ^SA
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For help with recovering your original Minecraft account, please contact us at the link below. When doing so, please provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
The problem you've described sounds like a temporary issue and should be resolved very soon. Please try again later, and if the issue persists, you can report a bug here: bugs.mojang.com/ ^SA
You may be able to fix this by logging into your Microsoft Xbox Live account on the Xbox Live app and making an account update (password/gamertag). Then please try logging out and in with your Nintendo Switch. I hope this helps! ^SA
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The problem you've described sounds like a temporary issue and should be resolved very soon. Please try again later, and if the issue persists, you can report a bug here: bugs.mojang.com/ ^SA
@ohs_finance For questions about the Playstation editions of the game, please contact Playstation Support. You can reach their Twitter here nitter.vloup.ch/AskPlayStation or contact them here playstation.com/support. ^SA
I'm sorry for the account trouble! Please try logging into the Xbox Live app and update some account info. This may fix any issues on the back end. I hope this helps! ^SA
If your minecoins were part of the Nintendo Membership, the content might have disappeared along with the membership. If you purchased the minecoins yourself, you can contact us at the following link and provide a copy of the receipt: help.minecraft.net/hc/en-us/… ^SA
I'm very sorry, but we're unable to provide technical troubleshooting support for corrupted world data. If your world is on a Realm, you can revert to a previous backup, and you can see our article about world backup here: help.minecraft.net/hc/en-us/… ^SA
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For help with recovering your original Minecraft account, please contact us at the link below. When doing so, please provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
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Please verify your Windows/Graphics drivers are up to date. Logging out and into your Java account in the launcher may also have a positive impact. I hope this helps! ^SA
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Hi there! I believe your friend can upload a world to a shared Realm once you've granted them admin access, and you should be able to download the same world on a PC afterword. I hope it works! ^SA
I'm sorry for the unexpected error! Please try logging out and back into your Microsoft account and download Minecraft Windows 10 Edition again, or try the Microsoft online store with your web browser. I hope this helps! ^SA
Hi there! So long as you're both synced with your Microsoft (Xbox Live) accounts, you should both be able to access the same Realm. Both Minecraft for PS4 and Minecraft for iOS are part of the Minecraft Bedrock Edition umbrella. I hope this helps! ^SA
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Hi there! Minecraft Java Edition and Bedrock Edition (pocket, PS4, Xbox, Windows 10, Switch) are two separate account systems. Your Bedrock account name will be your Microsoft account gamertag, which is unique from the username in the Minecraft Java account system. ^SA
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