Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Unfortunately we can't make username changes outside the 30-day wait period, but you'll be able to revert it on your account settings page in 30 days. We recommend using a strong password and security challenge questions to avoid unauthorized access. ^SA
@C4ribou_ It sounds like we may need to help you with account recovery. Please contact us at the link below with an email you can access, and provide as much information about your account as possible (username/email/Transaction ID/purchase date/etc.)
help.minecraft.net/hc/en-us/… ^SA
I'm very sorry we still haven't been able to address your request. We're continuing to work through requests in the order received, but please let me know your request ID and we'll do everything we can to get you help soon. Thank you for your patience with us! ^SA
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You may be able to fix this buy purchasing a free texture pack from the Marketplace, or updating some information on your Microsoft Xbox Live account in the Xbox Live app. I hope this helps! ^SA
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I'm very sorry we weren't able to address your issue properly. While we're unfortunately unable to provide account specific support here, please let me know your request ID and we'll give the issue a second look. Thank you for your patience with us! ^SA
This looks like it could be a temporary issue, but please try force-closing all open apps on your device, and fully restart it. I hope this helps! ^SA
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Please try clicking "refresh" on your server list as well as logging out/in from the Java Launcher. I hope you're able to get connected soon! ^SA
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This problem sounds like a temporary issue and should be resolved very soon. Please check back after some time, and if the issue persists, you can report a bug here: bugs.mojang.com/ Remember that too many entities/mobs/buildings in one space can cause lag. ^SA
Some payment methods, like pre-paid credit cards will not work on the Minecraft website. You may also want to try purchasing the game from a private tab or different browser. For more information visit: help.minecraft.net/hc/en-us/… I hope this helps! ^SA
@AzazelHu Some payment methods, like pre-paid credit cards will not work on the Minecraft website. You'll initially receive a pending charge which is finalized when you receive an email containing your Transaction ID. For more information visit: help.minecraft.net/hc/en-us/… ^SA
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You can start a Realms free trial to backup your worlds to the Realm, then change your app's storage settings from "in-app" to "external." Once done, you should see your worlds at ">games>com.mojang>minecraftWorlds-folder" in your Files app. I hope this helps! ^SA
It sounds like we'll need to help you with account recovery. Please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
It sounds like we'll need to help you with account recovery. Please contact us at the link below, and provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
Please verify your game is synced with your Microsoft Live account in the profile settings page. If you continue to experience issues with your game after syncing, please contact us here and we will assist as soon as possible: help.minecraft.net/hc/en-us/… ^AF
I'm sorry to hear the reply was blank! Reply back to the email and mention you did not see a response, or send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^AF
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^AF
Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^AF
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Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^AF
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^AF
Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^AF