Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. ^JS
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JS
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@kateob11 If you think you've found a bug, please visit bugs.mojang.com/secure/Dashb… and report it so that the developers can see. ^JS
Since all Minecraft Bedrock Edition games are synced with a single Microsoft/Xbox Live account, you also might be able to remedy this by downloading the Xbox Live app, and updating your account info before trying to sign in on your PS4 again. I hope this helps! ^SA
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Hi again R1GBY, thank you for letting us know it worked, we hope you have a good session in your Realm! ^SA
Hi there! We're sorry to hear about the trouble playing with your original account right now, if you haven't already submitted a support request, you can provide as much account info as possible here help.minecraft.net/hc/en-us/… and we'll respond as soon as we can! ^SA
We're sorry for the trouble with your Microsoft account. You might try updating your Microsoft account's password here account.microsoft.com/accoun… and then try logging back into Minecraft for Windows 10. ^SA
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I'm very sorry for the login issues so far. If you're experiencing this issue with a Minecraft Java (Mojang) account, please verify you don't have any filters blocking the address "noreply@mojang.com" when receiving the password reset email. ^SA
For questions about the Playstation editions of the game, please contact Playstation Support. You can reach their Twitter here nitter.vloup.ch/AskPlayStation or contact them here playstation.com/support. ^SA
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I'm sorry to hear about that! You might try clicking on your username in the Launcher, logging out and back in. If this doesn't resolve the issue our community-run help website may be of use: minecraftirc.net/minecrafthe… ^SA
Hi there! Minecraft Java Edition receives the newest updates the soonest, and Minecraft Bedrock Edition (Windows 10, Nintendo Switch, Xbox, PS4, Mobile) will be a few updates behind due to the differences in the versions. I hope this helps! ^SA
You're welcome, and thank you for your patience/understanding. I hope your bank is able to help sort out the pending charges soon, and thank you for being a part of the Minecraft community! ^SA
Thank you for sharing your ideas about the continuing development of Minecraft! If you'd like to submit an official suggestion, please visit feedback.minecraft.net/hc/en…. ^SA
Sorry about the long delay you're experiencing! We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
Hello there! Because Minecraft Java (Mojang) and Minecraft for Windows (Microsoft / Xbox Live) are two separate account systems, it is not possible to transfer ownership between accounts or convert your game version. ^SA
I'm very sorry for the back and forth, but we're unable to manage/look up gift codes from third-party sellers until they're redeemed to a Mojang account. I hope the store is able to help you get a new card so you can join the Minecraft community soon! ^SA
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Sorry about the long delay you're experiencing! We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
Thank you for reaching back out! We appreciate your patience as we work through our pending requests, and I hope we can help you determine the cause of the unknown activity with your account very soon. ^SA
If you didn't receive an email with a Transaction ID from noreply@mojang.com, that means the order was not finalized. Please reach out to your bank to have the pending charges resolved, as we do not have the capability to refund incomplete orders. ^SA