Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
- Tweets 241,574
- Following 100
- Followers 478,619
- Likes 43
Unfortunately, all Minecraft worlds are stored locally, and aren't attached in any way to your account within Mojang's servers. For help troubleshooting corrupt world data, you can reach the community run help chat at minecraftirc.net/minecrafthe… ^SA
For help with recovering your original Minecraft account, please contact us at the link below. When doing so, please provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
Please give the password reset a try with any other emails that may be related to your account. If you're unable to recover it, please contact us directly and provide as much info about your account as possible here: help.minecraft.net/hc/en-us/… ^SA
1
1
I'm sorry for the trouble with your skins not loading. While this may be a temporary issue, you might find some useful information on this bug report: bugs.mojang.com/browse/MC-10… I hope that helps! ^SA
Hey there! It sounds like your account hasn't been migrated to a Mojang account yet. You'll be able to update your username in the settings menu after migrating your account here: account.mojang.com/migrate ^SA
1
I'm sorry to hear about that! For refund requests of Minecraft Windows 10 Edition, please reach out to Xbox Live Support here: beta.support.xbox.com/contac… ^SA
1
Some payment methods, like pre-paid credit cards will not work on the Minecraft website. You'll initially receive a pending charge which is finalized when you receive an email containing your Transaction ID. For more information visit: help.minecraft.net/hc/en-us/… ^SA
Please note that when responding to a ticket that has been closed, a new ticket will be generated that carries over the previous ticket's information. We are working requests in the order received as fast as we can and appreciate your continued patience. ^SA
3
Hello there! Thank you for reaching out to us with your report. You can find a webform to make report at the link here: help.minecraft.net/hc/en-us/… ^SA
Hello! Please ensure both you and your friend's Minecraft Pocket Edition are synced with your Microsoft (Xbox Live) accounts in the settings menu when playing multiplayer. I hope this helps! ^SA
Sorry about the long delay you're experiencing! We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
Hello! It's likely your achievements will reset - if not just the realms related ones, achievements for the world itself. I hope this helps! ^SA
The problem you've described sounds like a temporary issue and should have been resolved very soon. Please try again later, and if the issue persists, you can report a bug here: bugs.mojang.com/ ^SA
1
Hello! When starting a new world, your achievements for that specific world should be starting from scratch. Hope this helps! ^SA
1
1
For questions about problems with the Xbox edition of the game, please visit nitter.vloup.ch/xboxsupport or support.xbox.com. ^SA
For help troubleshooting the Playstation editions of the game, please contact Playstation Support. You can reach their Twitter here nitter.vloup.ch/AskPlayStation or contact them here playstation.com/support. ^SA
2
For help with recovering your original Minecraft account, please contact us at the link below. When doing so, please provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID.
@do0dle2013 Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience!