Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
- Tweets 241,574
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I'm sorry but we're unable to provide updates via Twitter. Thank you for your patience and understanding. ^SA
Unfortunately we're unable to provide account support here, and need you to reach us with the form below and provide any information you can about your account. Thank you for your patience and understanding: help.minecraft.net/hc/en-us/… ^SA
Thank you for the clarification, unfortunately we're unable to directly support the PS4 Edition. To look into this, please contact Playstation Support. You can reach their Twitter here nitter.vloup.ch/AskPlayStation or contact them here playstation.com/support. ^SA
@endersoul27v2 We're glad you could get the issue resolved and join your servers again, happy mining! ^SA
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We're sorry for the trouble logging in, please make sure you're not using a VPN, and you can see some more troubleshooting tips here: help.minecraft.net/hc/en-us/… ^SA
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If you think you've found a bug, please visit bugs.mojang.com/secure/Dashb… and report it so that the developers can see.
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Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Please remember to attach your Transaction ID. ^SA
Hi there! Currently we're mainly able to support Minecraft Java Edition Mojang accounts, and for assistance with a Microsoft Account related problem, you can reach out to Xbox Player Support here: beta.support.xbox.com/contac… ^SA
For help with recovering your original Minecraft account, please contact us at the link below. When doing so, please provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
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Thank you for sharing your ideas about the continuing development of Minecraft! If you'd like to submit an official suggestion, please visit feedback.minecraft.net/hc/en…. ^SA
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Sorry about the long delay you're experiencing! We try to respond to tickets as quickly as possible in the order they were received, and appreciate your continued patience! ^SA
Some payment methods, like pre-paid credit cards will not work on the Minecraft website. You'll initially receive a pending charge which is finalized when you receive an email containing your Transaction ID. For more information visit: help.minecraft.net/hc/en-us/… ^SA
You might try re-syncing your Microsoft Account on the settings page of your game, and see if the purchase can go through then. If you haven't already done so, please send us another reply to your original request with a screenshot of your receipt. ^SA
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For questions about the Playstation editions of the game, please contact Playstation Support. You can reach their Twitter here nitter.vloup.ch/AskPlayStation or contact them here playstation.com/support. ^SA
It looks like transferring worlds across accounts may not be possible, but you may be able to upload a world into the Realms free trial and receive it at the other account. We'd still recommend reaching Xbox support first: beta.support.xbox.com/ ^SA
I'm sorry to hear about that! If you're playing on a PC, please make sure your Operating System and video card drivers are up to date. You can find more information at the following link: help.minecraft.net/hc/en-us/… ^SA
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Thank you for sharing your ideas about the continuing development of Minecraft! If you'd like to submit an official suggestion, please visit feedback.minecraft.net/hc/en…. ^SA
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The PlayStation Editions of Minecraft are developed by 4J Studios, and support is provided by PlayStation. You can reach their Twitter here nitter.vloup.ch/AskPlayStation or contact them here playstation.com/support. ^SA
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