Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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I'm sorry to hear that, while we're unable to provide direct guidance here, the following help article may be of use: help.minecraft.net/hc/en-us/… ^SA
I'm sorry to hear about the long wait. Please understand that creating multiple requests will ultimately delay our ability to help all players, and know we're working as fast as we can to assist all requests in the order we receive them. ^SA
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I'm sorry to hear about the issue. As servers are run by their administrators and not by Mojang, we are unable to answer any questions regarding individual servers. If you have any questions, we recommend that you contact your server's administrators. ^SA
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I'm sorry to hear about the long wait. Please understand that creating multiple requests will ultimately delay our ability to help all players, and know we're working as fast as we can to assist all requests in the order we receive them. ^SA
I'm sorry to hear that. Please let me know your request ID and understand we're unable to confirm any account related info or provide request updates over Twitter. ^SA
While we're unable to share account info here, it's possible that you've registered a second Minecraft/Mojang account with a different email. You may want to try using a password reset with any other emails you frequently use here: my.minecraft.net/en-us/passw… ^SA
Sorry about the long delay you're experiencing! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your continued patience! ^SA
I'm sorry for the trouble with purchasing your Realms subscription! If trying with a different device or a private tab does not work, this may be a temporary issue and we'd recommend trying the purchase again in 4-24 hours. Thank you for your patience! ^SA
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Sorry to hear that! Please try reinstalling Minecraft (delete it from the Applications folder, then run the installer) and if this doesn't work, you can see a relevant bug report here: bugs.mojang.com/browse/MCL-3… I hope your game is working soon! ^SA
@endersoul27v2 Hi there! I'm really sorry but we're unable to lift the 30 restriction for username changes, as well as make an emergency change to your name before the 30 day wait. I hope you're still able to play on a few good servers in the meantime. ^SA
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For help with recovering your original Minecraft account, please contact us at the link below. When doing so, please provide as much information about your account as possible (username, email, Transaction ID, purchase date, etc.)
help.minecraft.net/hc/en-us/… ^SA
We, and the Endermen appreciate your love! If you can make it all the way to the End, you'll find an abundance of Endermen to befriend, just try to avoid making eye contact with them! ^SA
For questions about the Playstation editions of the game, please contact Playstation Support. You can reach their Twitter here nitter.vloup.ch/AskPlayStation or contact them here playstation.com/support. ^SA
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I'm sorry to hear of the trouble re-downloading the game! Please be sure you're logged into your Mojang account and try downloading the game here: minecraft.net/en-us/download… ^SA
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Please be sure your Windows/Graphics Drivers are both up to date. You can see the system requirements for Minecraft Java here:
help.minecraft.net/hc/en-us/… ^SA
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Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your continued patience! ^SA
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I'm sorry I can't give a clear answer on this but for questions about the Xbox edition of the game, please visit nitter.vloup.ch/xboxsupport or support.xbox.com. ^SA
Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Please be sure to include a screenshot of your receipt as well as the amount of minecoins needed to remedy the issue. ^SA
Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. ^JR