I'm sorry to hear that's happening! If you think you've found a bug, please visit help.minecraft.net/hc/en-us/… and report it so that the developers can see. ^AS
Was the request already processed? If you just sent in the ticket and we haven't replied yet, I would send us an update and we'll make sure to not refund anything. ^AS
No worries! Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID in your email to us, if possible. ^AS
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JR
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JR
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JR
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JR
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JR
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JR
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JR
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JR