Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JS
If you have billing, installation or technical support questions about Minecraft: Pocket Edition, please contact your device's app store
Apple: apple.com/support/itunes/app…
Unfortunately, cross play does not mean that you own the game on all the eligible platforms, but merely that they can play together. Different platforms (Xbox, PC, Switch, etc.) require different purchases. ^JS