I'm sorry to hear you're having trouble. If you can't submit a request via our help site, please reach out to us via email at support@minecrafthelp.zendesk.com. ^JR
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JR
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JR
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^EG
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JR
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JR
@Big_oink Mojang cape redemption URLs are redeemed on the Mojang account that is currently logged in on your web browser. For information about capes, please visit minecraft.gamepedia.com/Cape ^JR