If you already sent us a request, then I am sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience. ^RS
For help with Minecraft Marketplace, please see this article here: help.minecraft.net/hc/en-us/…. If you don't see the answer to your question there, we will try to reply as soon as possible. Thanks for your patience. ^RS
If you're not receiving system emails, please check this page for more information: help.minecraft.net/hc/en-us/…
If you're still having trouble, please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to try to include your Transaction ID. ^RS
The Java edition is available for purchase at Minecraft.net. If your friend is having difficulty redeeming a code, please have them visit our support page at help.minecraft.net/ ^RS
If you're not receiving system emails, please check this page for more information: help.minecraft.net/hc/en-us/…. If you're still having difficulty, please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^RS
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JR
I'm sorry to hear you're having trouble. If you can't submit a request via our help site, please reach out to us via email at support@minecrafthelp.zendesk.com. ^JR