@Stormkiller72 Please make sure both of you are running the latest software fory our device by checking for updates. It may even help to restart the device! ^RS
Minecraft Realms/Minecraft Realms Plus are not available on PS4™ at this time. For more information, please visit our FAQ help.minecraft.net/hc/en-us/… ^RS
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^RS