Problems with Minecraft ? Visit us at help.minecraft.net
Redmond, WA
Joined January 2013
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We wouldn't able to redeem a version for you or redeem a version for one platform on another. If you've already submitted a support request, we ask for and appreciate your patience. We will try to reply as soon as possible. ^RS
Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach the Transaction ID. ^RS
We apologize for any difficulty you may be experiencing downloading Minecraft Earth. There has been a bug logged for this issue at this time. For more information please visit bugs.mojang.com/browse/MCE-4…. We appreciate your patience and understanding! ^RS
I'm sorry to hear that. For help with logging in, please visit help.minecraft.net/hc/en-us/…. If you're not receiving system emails, please check this page for more information: help.minecraft.net/hc/en-us/… ^RS
We're sorry for the inconvenience. If you don't see a new code in a few days, please send us an email at help.minecraft.net/hc/en-us/… and we will assist. ^RS
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We're sorry for the inconvenience. If you don't see a new code in a few days, please send us an email at help.minecraft.net/hc/en-us/… and we will assist. ^RS
If you think you've found a bug, please visit bugs.mojang.com/secure/Dashb… and report it so that the developers can see. ^RS
Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Please try to locate and attach your Transaction ID. For information on how to locate your transaction ID, or recover it if you no longer have it, please see help.minecraft.net/hc/en-us/… ^RS
If you think you've found a bug, please visit bugs.mojang.com/secure/Dashb… and report it so that the developers can see. ^RS
If you're having trouble signing in to your Microsoft Account, please visit support.microsoft.com/en-us/… ^RS
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If you think you've found a bug, please visit bugs.mojang.com/secure/Dashb… and report it so that the developers can see. ^RS
Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^RS
We apologize for any difficulty you may be experiencing downloading Minecraft Earth. There has been a bug logged for this issue at this time. For more information please visit bugs.mojang.com/browse/MCE-4…. We appreciate your patience and understanding! ^RS
If you're having trouble signing in to your Microsoft Account, please visit support.microsoft.com/en-us/… ^RS
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For information about the offer, please read this article: minecraft.net/en-us/article/… ^RS
I'm sorry to hear you're having trouble. If you can't submit a request via our help site, please reach out to us via email at support@minecrafthelp.zendesk.com. ^RS
If you're not receiving system emails, please check this page for more information: help.minecraft.net/hc/en-us/…
Otherwise, you'll need to send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. ^RS
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You should then be able to restore purchases from the bottom of the Minecraft Marketplace, and/or from the purchase history of your profile. If you're still having difficulty, try signing out, restart your device, then sign back in and try again. ^RS
For information about Minecraft Marketplace items, please visit help.minecraft.net/hc/en-us/… ^RS
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