Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JR
Sorry about any delay you're encountering! We try to respond to tickets as quickly as possible in the order they were received. We appreciate your patience! ^JR
Please send us an email at help.minecraft.net/hc/en-us/… and we will assist. Remember to attach your Transaction ID. In the meantime, you can purchase the Windows 10 Edition separately from the Microsoft Store for apps on Windows 10. ^RS
If you already had the game, you can redownload the game from your purchase history. For the java edition, you can download it from minecraft.net after signing in with your Minecraft account. ^RS