I'm sorry for any inconvenience. We will try to reply as soon as possible. What the support request confirmation number for your newer support request? ^RS
Sending it as a reply like you did will add it to the original request, so that's the right thing to do. We will try to reply as soon as possible. Thanks for your patience. ^RS
I'm sorry you're still having trouble loading the game. If you think you've found an error or a bug, please visit bugs.mojang.com/secure/Dashb… and report it so that the developers can see. ^RS